Summary
Work history
Education
Skills
References
Timeline
pwb

Kinjal Hirabhai

Leicester

Summary

I am highly motivated and results- driven professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.

I have tracked record of achievement which i will replicate in this position.In my last role i was praised by my managers for my flexibility with my job description and how i contributed new ideas to help the company growth.

I am also known for my exceptional communication skills both verbal and written,which enable me to collaborate effectively with cross functional teams and convey complex ideas in a clear and concise manner.I thrive under pressure and adept at prioritising task to meet important deadlines.

Furthermore my commitments to continues improvement drives me to stay up-to-date with industry trends amd emerging technology.I am confident that my adaptability,teamwork and dedication make me a valuable asset to any organisation.

I am experienced in use of microsoft office software.Over recent years i have developed a diverse set of skills and qualities,which i believe will add values to the team.My problem solving skills mean i will always take ownership of difficult challenges whenever they occur and provided exclusive support when needed to help achieve business goals.

Work history

Customer Service Representative

Teleperformance (Student Loan Company)
Work from home, United kingdom
05 2024 - 10 2024
  • Assisted customers with varying questions using company product knowledge and service expertise.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Managed high volume of inbound calls for quick resolution of customer issues.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Recorded information about inquiries and complaints within internal database.
  • Followed scripts when answering common customer questions.
  • Answered 40+ telephone calls per day with professionalism.
  • updating customers informations in the company database.
  • provide appropriate solutions and alternatives within the time limits.

Customer Service Representative

teleperformance(His Majesty Passport Office)
Work from home , United Kingdom
01 2023 - 05 2024
  • Built rapport with customers through courteous and professional communications.
  • Provided friendly, attentive service by promptly responding to customer enquiries.
  • To work collabratively to ensure effective task are completed.
  • using microsoft office system and other software on daily basis.
  • Receive and record incoming calls accurately and transferring calls to the appropriate deartments.
  • filling and keeping data in storage securely.
  • able to work under pressure and handle different situation inder pressure.
  • multi-tasking by operating different system.
  • Performed well at quality assurance evaluations by continuously actioning performance feedback to drive personal improvement.
  • Handled high-volume telephone calls to address and resolve customer queries.
  • follow standard admimistrative procedures.

Warehouse Operative

Shoeszone
Leicester, United Kingdom
11 2021 - 01 2023
  • Picked online orders to meet productivity targets.
  • Sorted materials into appropriate areas for easy access and organisation.
  • Prepared items for timely dispatch and safe transportation.
  • Packed orders for timely dispatch to customers and retail outlets.
  • Recorded number and quality of products, taking appropriate action of defective items.
  • Listened closely to instructions, carrying out fast-paced picking and packing in line with targets.
  • Performed tagging and labelling of warehouse inventory.
  • Reported issues and damages to senior warehouse staff, enabling prompt, effective resolutions.
  • Sorted materials on warehouse racks and shelves.
  • Replenished shelves as needed, helped maintain adequate stock levels at all times.
  • Attended Health and Safety training to ensure consistent adherence to warehouse safety policies.
  • Performed general maintenance tasks around the warehouse, ensured a safe work environment.
  • Completed work following safety rules for best working practices.

Warehouse Worker

Lemonpath Ltd (Throne Baker Agency)
Leicester, United Kingdom
10 2019 - 10 2019
  • Completed work following safety rules for best working practices.
  • Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
  • Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
  • Kept warehouse clean, ensuring a safe working environment.
  • Recorded number and quality of products, taking appropriate action of defective items.
  • Performed tagging and labelling of warehouse inventory.
  • Braced and padded items to prevent shifting or damage during transport.

Warehouse Worker

Neovia Logistics (Siamo Agency)
Leicester, United Kingdom
01 2019 - 06 2019
  • Packing products
  • Entering data on computer
  • Cleaned and maintained working station in compliance with safety standards.
  • Attended shift briefings to understand work requirements.
  • Prepared items for timely dispatch and safe transportation.

Education

GCSEs - English, Maths, Art and BETC Science

The Crest Academy
05/2014 - 06/2015

College of North West London
2015 - 06/2017

Skills

  • Hard-working
  • Excellent communicator
  • Strong organisational skills
  • Careful and active listener
  • Attention to details
  • Knowledge of Microsoft word, PowerPoint and excel
  • Relationship-building
  • Problem solver
  • Written and verbal communication skills
  • Strong customer service orientation
  • Basic computer knowledge
  • Telephone skills
  • Creative problem solving
  • Results oriented
  • System implementation
  • IVR implementation
  • Customer service expert
  • typing speed
  • Data entry

References

Siamo Group

Name: Carr Craddock

Email:C.craddock@siamogroup.com

Mob:07741195533

Shoezone

Name:Leanne Bradley

Address:Shoe Zone

Humberstone Road, Leicester  LE1 2LH

Phone :0116 222 3054

Other references available uopn request.

Timeline

Customer Service Representative

Teleperformance (Student Loan Company)
05 2024 - 10 2024

Customer Service Representative

teleperformance(His Majesty Passport Office)
01 2023 - 05 2024

Warehouse Operative

Shoeszone
11 2021 - 01 2023

Warehouse Worker

Lemonpath Ltd (Throne Baker Agency)
10 2019 - 10 2019

Warehouse Worker

Neovia Logistics (Siamo Agency)
01 2019 - 06 2019

GCSEs - English, Maths, Art and BETC Science

The Crest Academy
05/2014 - 06/2015

College of North West London
2015 - 06/2017

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Kinjal Hirabhai