KIRAN JAMIL

Description of main Duties and Responsibilities.

Responding to Inquiries: Addressing customer queries, concerns, and inquiries via phone and email.

Providing Information: Offering accurate and detailed information about client records, services, and procedures to customers.

Problem Resolution: Resolving customer issues, or problems effectively and in a timely manner to ensure customer satisfaction.

Maintaining Customer Records: Recording and updating customer information, interactions, and transactions in the company's database or customer relationship management (CRM) system.

Product Knowledge: Maintaining an understanding of the company's products or services to better assist customers with their inquiries.

Communication Skills: Demonstrating effective verbal and written communication skills to interact professionally with customers and colleagues.

Empathy and Patience: Showing empathy and patience when dealing with customer concerns, understanding their perspective, and working towards a resolution.

Adhering to Policies: Ensuring compliance with company policies and procedures while providing customer support.

Quality Assurance: Maintaining a high standard of service by adhering to quality guidelines and continuous improvement initiatives.

QoS: Representing the company regarding customer experiences to contribute to overall service improvement.

Team Collaboration: Collaborating with other team members and departments to address complex customer issues and improve overall customer experience.

Time Management: Efficiently managing time to handle multiple customer inquiries simultaneously and meet service level agreements.

Continuous Learning: Keeping up-to-date with product knowledge and customer service best practices through training and development opportunities.

Multitasking: Juggling multiple tasks, such as answering calls, responding to emails, and managing client sessions, to ensure timely and effective customer support.

Description of Duties and Responsibilities.

Receiving and Inspecting Goods:
Accepting incoming shipments and verifying accuracy of received goods against shipping documents.
Inspecting and reporting any damaged or missing items.

Storage and Organization:
Sorting, organizing, and storing goods in designated locations within the warehouse.
Maintaining an organized and efficient warehouse layout.

Inventory Control:
Updating and maintaining inventory records using computerized systems.

Loading and Unloading:
Safely loading and unloading goods from trucks and containers.

Quality Control:
Reporting and addressing any quality issues.

Health and Safety Compliance:
Adhering to safety guidelines and protocols to ensure a safe working environment.
Participating in safety training programs.

Collaboration:
Working closely with other warehouse staff, supervisors, and team leaders to achieve common goals.
Communicating effectively with team members and management.

Following company policies and procedures related to warehouse operations.
Adhering to DHL's standards and guidelines.

Description of Duties and Responsibilities
Sorting and Processing:
Sorting incoming mail and parcels based on size, destination, and other criteria.
Using automated sorting machines and manual methods to organize items for distribution.

Scanning and Tracking:
Scanning barcodes and tracking information on packages to update the system and monitor movement of items.
Ensuring accurate data entry to maintain proper tracking records.

Loading and Unloading:
Loading sorted items onto delivery vehicles for transportation.
Unloading incoming mail and parcels from transportation vehicles.

Parcel Handling:
Handling parcels of various sizes and weights with care to prevent damage.
Identifying and reporting damaged or incorrectly labeled items.

Quality Control:
Conducting quality checks on sorted mail and parcels to ensure they meet Royal Mail's standards.
Reporting and addressing any quality issues.

Adhering to Security Procedures:
Following security protocols to prevent theft, loss, or damage to mail and parcels.
Reporting any suspicious activities or security concerns.

Health and Safety Compliance:
Adhering to health and safety regulations to maintain a safe working environment.
Using safety equipment and following proper procedures for manual handling.

Team Collaboration:
Working collaboratively with colleagues to ensure efficient and accurate sorting and distribution.
Communicating effectively with team members and supervisors.

Meeting Service Standards:
Working efficiently to meet daily and weekly service standards and deadlines.
Contributing to the overall success of the distribution centre.

Continuous Improvement:
Identifying opportunities for process improvement and suggesting enhancements to increase efficiency.
Participating in training programs to enhance skills and knowledge.

Equipment Operation:
Operating various sorting and handling equipment, such as conveyor belts, scanners, and pallet trucks.
Reporting any equipment malfunctions or issues for maintenance.