Bethan Norman
Bedford,Bedford
Summary
Friendly, reliable and hardworking individual with proven experience in fast-paced hospitality environments. Skilled in delivering high-quality customer service, preparing beverages, and handling multiple tasks efficiently while maintaining a positive attitude. Confident working both independently and as part of a team, with strong communication and organisation skills. Currently studying Biomedical Science at university, demonstrating a strong work ethic and commitment. I am a fast learner who is keen to contribute to a team and build upon my work experience to date.
Overview
2
2
years of professional experience
Work history
Front of house team member
Naughty Pizza
Bedford, Bedford
2023.12 - 2025.09
- Balanced multiple tasks and the needs of multiple tables whilst maintaining top-quality customer service.
- Enhanced guest experience with a friendly and helpful attitude.
- Communicated effectively with kitchen staff and assisted with food prep, dishwashing and plating food.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Upheld hygiene standards in all front-of-house areas.
- Memorised complete menu and offered guests knowledgeable suggestions.
- Used espresso machines to prepare a variety of coffees.
- Prepared cocktails, draughts, and mixed drinks to meet customer tastes.
- Processed payments swiftly for improved customer experience.
Temporary Office Assistant
Camfed International
Cambridge, Cambridgeshire
2023.07 - 2023.09
Using my own initiative working in an office environment to complete general administrative tasks, such as scanning and filing confidential documents, preparing the contents of files for confidential shredding, organisation and tidying of rooms to ensure smooth day-to-day functioning and improved efficiency of the office.
Waitress/Kitchen Assistant
Working for an acquaintance.
Bedford, Bedfordshire
2023.05 - 2023.05
Working at an acquaintance’s wedding to ensure smooth running of the bar, serving guests, maintaining stock, setting up and clearing up.
Education
Bachelor of Science - Biomedical Science
University of Birmingham
Birmingham 2025.09 -
A-Levels -
Kimberley Sixth Form College
Stewartby, Bedford 2023.09 - 2025.06
GCSEs -
Castle Newnham School
Bedford 2021.09 - 2023.07
Skills
- Customer service and guest experience
- Communication and teamwork
- Ability to work under pressure in fast-paced environments
- Food and beverage service
- Cash handling and payment processing
- Wine and cocktail serving and preparation
- Coffee serving and preparation
- Initiative and adaptability
Timeline
Bachelor of Science - Biomedical Science
University of Birmingham
2025.09 -
Front of house team member
Naughty Pizza
2023.12 - 2025.09
A-Levels -
Kimberley Sixth Form College
2023.09 - 2025.06
Temporary Office Assistant
Camfed International
2023.07 - 2023.09
Waitress/Kitchen Assistant
Working for an acquaintance.
2023.05 - 2023.05
GCSEs -
Castle Newnham School
2021.09 - 2023.07