Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Billie Aaron Surisantos

Summary

Customer-savvy Host accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Reliable Administrator brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.

Currently, I volunteer my spare time for the Children and Youth group at my local church (a registered charity). I am fluent in Italian, English and Filipino. I am also a performer for the INC Production Company and have performed for audiences internationally. I love meeting new people and sharing experiences. Travel, good food and comedy are also high on my personal list. I much enjoy dance to maintain a healthy lifestyle, stay strong physically and keep mentally focused .

Overview

7
7
years of professional experience

Work history

Front of House Team Member

Layered reality
London, England
07.2022 - Current
  • Used cash registers and credit card machines to cash out customers
  • Managed in-person and telephone guest enquiries, customer service requests and reservation bookings using OpenTable.
  • Offered samples of new ice cream flavours to customers and introduced new menu items, sundae toppings and cone varieties to upsell more expensive selections.
  • Monitored guests for intoxication, immediately reporting concerns to management.
  • Collaborated with kitchen staff to inform customers of waiting times and handle guest queries.
  • Completed end-of-day till reconciliations and paperwork.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drinks orders.
  • Maintained attractive, clean and orderly spaces, creating a welcoming atmosphere for customers.
  • Greeted customers warmly and professionally on arrival, promptly directing to allocated tables.
  • Confidently managed customer requests by listening actively to concerns and providing positive solutions.

Box Office assistant

Little Lion Entertainment
City of London
10.2021 - Current
  • Control cash transactions and box office functions,
  • Perform clerical tasks as directed by supervisor
  • Manage and maintain cleanliness of box office during duration of shift(s)
  • Customer service- Attending to the needs of patrons to ensure that their expectations were met
  • Provide patrons with the tickets) of their choice
  • Suggest and explain inforration on movies and their shovtimes
  • Manage and relay business calls throughout the course of shift(s).

Brand Representative

Abercrombie & co
City of London
11.2021 - 01.2022
  • Greeting customers and offering assistance
  • Answering customer questions and concerns
  • Providing customers with detailed product information and recommendations
  • Advising customers about member benefits, promotions, and sales
  • Totaling purchases and processing cash, check, and credit card payments
  • Processing exchanges, returns, and refunds according to company policies
  • Maintaining a clean and organized retail environment
  • Assisting with stock management
  • Arranging merchandise on shelves and displays.

Support care worker

LD Care
London, United Kingdom
05.2021 - 09.2021
  • Improved physical and mental wellbeing of service users through patient-centred care planning.
  • Worked closely with activity coordinators to communicate changing patient needs, optimising continued care and support.
  • Assisted in all aspects of personal hygiene, prioritising patient dignity, privacy and independence.
  • Followed strict safeguarding regulations to ensure safe, secure handling of service users.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Met needs of clients with learning difficulties and handled challenging behaviours.
  • Built strong patient relationships through compassionate care and friendly rapport building.

Office Assistant

Interline Turismo club
Milano
03.2018 - 09.2019
  • Taking detailed notes and liaising with Managers, Supervisors, and other senior staff
  • Creating work schedule and calculating workers' pay each month
  • Preparing documents and updating records
  • In charge of dealing with any problems with the work schedule
  • Completing all assigned tasks and assisting with day-to-day operations
  • Working and overseeing teams of large size during high pressure situations
  • Maintained office files for reliable reference, including electronic and hard copies.
  • Processed invoices and payments using accounting software.
  • Managed day-to-day admin, including file organisation, spreadsheet development and report writing.

Waiter

Home Sushi
Milano
01.2017 - 02.2018
  • Providing excellent wait service to ensure satisfaction, Providing excellent wait service to ensure satisfaction
  • Taking customer orders and delivering food and beverage
  • Making menu recommendations, answering questions and sharing additional information with restaurant patrons
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
  • Managed restaurant closing duties, from cleaning dining areas to cashing up tills.

Education

Diploma of Higher Education - Finance Marketing Administration / Accounting

Istituto Fabio Besta
Milan, Italy
09.2020

Skills

  • Public Relations
  • Digital and Social Media
  • Expert knowledge of Microsoft Office
  • Coordinating cast and crew
  • Movements & logistics
  • Office and Account Management Of budgets
  • Equally adept using Mac OS
  • Ticketing
  • Customer service
  • Payment processing
  • Cash handling
  • High volume transactions
  • Time management
  • Customer experience
  • Telephone customer service
  • Guest rapport
  • Fire safety
  • Queue management

Languages

Italian, Tagalog
Native
English
Proficient
C2

Timeline

Front of House Team Member

Layered reality
07.2022 - Current

Brand Representative

Abercrombie & co
11.2021 - 01.2022

Box Office assistant

Little Lion Entertainment
10.2021 - Current

Support care worker

LD Care
05.2021 - 09.2021

Office Assistant

Interline Turismo club
03.2018 - 09.2019

Waiter

Home Sushi
01.2017 - 02.2018

Diploma of Higher Education - Finance Marketing Administration / Accounting

Istituto Fabio Besta

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Billie Aaron Surisantos