Abdul-Rahmaan Bashir
Slough
Summary
Dedicated professional with a strong foundation in customer service excellence, sales support, and effective communication. Skilled in complaint resolution, cash management, and customer engagement, with a proven ability to foster positive interactions and drive satisfaction. Adept at problem-solving and empathetic listening, ensuring seamless resolution of customer concerns while maintaining a positive attitude. Proficient in technical tools and stock room management, demonstrating adaptability in dynamic environments. Committed to leveraging salesmanship and confident communication to achieve organizational goals and enhance customer experiences.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
Work History
Retail Assistant
Zara
Windsor, Windsor and Maidenhead
12.2021 - 03.2024
- Carried out active selling from initial customer greetings.
- Followed company policies while handling returns and exchanges, preserving customer loyalty.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Tagged over 15 products daily, ensuring each product was tagged quickly and accurately with price tags and stickers.
- Handled many transactions, maintaining accurate till records.
Call Handler
SITEL
Remote
06.2021 - 09.2021
- Company Overview: NHS Track and Trace Programme
- Managed high volumes of inbound calls while providing empathetic support and accurate information
- Developed problem-solving skills by addressing caller inquiries and resolving issues effectively
- Maintained confidentiality and compliance with data protection regulations
- NHS Track and Trace Programme
Retail Assistant
Primark
Harrow
01.2018 - 01.2020
- Delivered excellent face-to-face customer service, achieving a 90% satisfaction rate in feedback surveys
- Assisted customers in locating products, ensuring a positive shopping experience and building rapport
- Managed cash handling and processed transactions accurately, maintaining operational efficiency
- Monitored and replenished stock levels to ensure product availability, contributing to team sales goals
Education
BSc (Hons) - Civil Engineering with Sustainability
Brunel University
10.2021 - 05.2024
A Level - Maths, Chemistry, Biology
Slough and Eton Sixth Form
Slough 09.2019 - 05.2021
GCSEs -
Wexham secondary school
Slough 09.2014 - 06.2019
Skills
- Adaptability
- Technical Proficiency
- Salesmanship
- Customer engagement
- Communication proficiency
- Cash management
- Complaint resolution
- Positive attitude
- Confident communicator
- Empathetic listening
Additional Information
Flexible to work varied schedules, including weekends and holidays, to meet retail demands., Recognized for teamwork, reliability, and strong work ethic in previous roles., Open to ongoing training and development to further enhance skills and contribution to the workplace.
Affiliations
- Football
- Fitness
- Volunteering
- Traveling
Timeline
Retail Assistant
Zara
12.2021 - 03.2024
BSc (Hons) - Civil Engineering with Sustainability
Brunel University
10.2021 - 05.2024
Call Handler
SITEL
06.2021 - 09.2021
A Level - Maths, Chemistry, Biology
Slough and Eton Sixth Form
09.2019 - 05.2021
Retail Assistant
Primark
01.2018 - 01.2020
GCSEs -
Wexham secondary school
09.2014 - 06.2019
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