Sujeepan Nagaratnam
Hayes,United Kingdom
Summary
Accomplished professional with expertise in data analysis, budgeting and finance, and business administration. Demonstrates exceptional communication proficiency and relationship-building skills, ensuring customer service excellence. Proficient in database management, digital booking systems, and KPI management, with a strong focus on teamwork to drive organisational success.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Retail Experience Centre Manager
Dialog Axiata PLC
, Sri Lanka
04.2021 - 12.2024
- Working as acting branch manager from August 2023 to December 2024
- Analyze performance data real time, daily, monthly and execute plans to constantly improve store performance and service standards
- Managing outlet interior and exterior standards by implementing 5S, ISO & EMS Policies
- Managing team of customer service staff & helping them to improve their skills
- Conducted evaluations to improve process of Centre.
- Maintained strong working relationships with colleagues and senior management.
- Fostered positive working environment through effective leadership techniques.
- Planned medium to long-term business targets to optimize company performance and growth.
Customer Experience Associate
Dialog Axiata PLC
11.2014 - 03.2021
- 6+ years' experience in frontline customer services
Education
Bachelor of Business Administration - Management
IIC University of Technology
11.2019 - 11.2023
G.C.E. Advanced Level Examinations - 2S & English - C
Jaffna Hindu College
08.2011 - 08.2013
G.C.E. Ordinary Level Examinations - 3A , 2B , 4C
Jaffna Hindu College
01.2010 - 12.2010
Skills
- Team Work
- Data Analysis
- Communication proficiency
- Budgeting and finance
- Business administration
- Relationship-building
- Database management
- Digital booking systems
- KPI management
- Customer service excellence
Accomplishments
- Excellent Employee of the year 2020 (Dialog Axiata PLC)
- Lean Six Sigma Yellow Belt (LSSYB) certified in 2022.
Custom
References available upon request.
Timeline
Assistant Retail Experience Centre Manager
Dialog Axiata PLC
04.2021 - 12.2024
Bachelor of Business Administration - Management
IIC University of Technology
11.2019 - 11.2023
Customer Experience Associate
Dialog Axiata PLC
11.2014 - 03.2021
G.C.E. Advanced Level Examinations - 2S & English - C
Jaffna Hindu College
08.2011 - 08.2013
G.C.E. Ordinary Level Examinations - 3A , 2B , 4C
Jaffna Hindu College
01.2010 - 12.2010
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