Bertrand De Cabissole

• Responding to guest concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Ensuring shifts run smoothly by aiding and managing floor staff as well as helping orchestrate kitchen ticket times
• Incentivizing staff to meet finical/Feed-it-Back goals.
• Monitoring daily financial reports, reconciling discrepancies to ensure accurate accounting records were maintained at all times.
• Managing guest allergens by ensuring correct procedures are conducted.
• End of night cashing out and reports are done in an efficient and professional manner.
• Checking out departments ensuring all EHO and CCOSH standards are met.
• Managing bookings to ensure that all guest receives their allocating booking time and allowing for any opportunity for walk-in trades.

After a few years of dedication I progressed up to Head Bartender in which I was responsible for all aspects of the bar.

• Ordering and managing stock ensuring that all items were always available.
• leasing with suppliers for any issues regarding delivers.
• Accepting invoices and requesting credit notes from suppliers where applicable.
• Conducting Weekly and Monthly stock audits.
• Investigating and creating action plans for stock anomalies from stock audit reports, so that our monthly GP targets are met.
• Leasing with accounting team over any queries they have over any bar purchases.
• Creating bar rota's that are within our labour budgets and leasing with other Head Bartenders for bar staff during major events.
• Creating training plans for Bar IST to follow during bartender training.
• Interviews and hiring of new bar staff.
• Conducting progress reviews with bar staff.
• Resolving customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.

Started as a bartender with The Alchemist when they had first opened and quickly progressed up to Bar IST which came with added responsibilities for training bar supports and bartenders as well as ensuring standards were met across all bar staff.

• Served all cocktails and beverages to specification with a theatrical flair.
• Trained new bar supports covering all aspects of the role.
• Trained bar supports to bartenders following a strict training plan that covered elements of practical bartending and best practise to knowledge base procedures and product knowledge.
• Ensuring EHO regulations were up to standard as well as managing and leading 'health check closes' for internal audits
• Ensured that all products where available via stocking up, batches and garnishes preparations and leasing with Head Bartender on low stocked items to be ordered.
• Running shifts by ensuring bar staff are fully equipped on day as well as assigning bartenders to stations.
• Assisting Head Bartender with monthly Stock takes.

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Served high customer volumes during special events, nights, and weekends.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Ensured EHO standards were being met
• Contributed to a positive work environment through effective teamwork and communication with colleagues.