Mariya Marina
Loughton,Essex
Summary
Dynamic professional with proven leadership qualities and expertise in triage phone calls handling, email and phone management. Demonstrates proficiency in high-volume phone prospecting and general fitness management, complemented by proactive leadership skills. Committed to leveraging these competencies to drive organisational success and enhance operational efficiency.
Overview
12
12
years of professional experience
Work history
Duty manager
Peter May Sports Centre, GLL
Highams Park, Waltham Forest
2022.11 - 2025.12
- Supported marketing campaigns, increasing brand visibility within the local community.
- Drafted detailed reports on daily operations, aiding senior management in decision-making process.
- Managed front-of-house operations to maintain a high level of service.
- Oversaw stock checks and reordering, ensuring product availability at all times.
- Handled complaints professionally, leading to improved customer retention rates.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
Health and fitness manager
Better Gym Walthamstow Stadium, GLL
Chingford, Waltham Forest
2019.04 - 2022.06
- Introduced innovative marketing initiatives, generating greater brand awareness in community.
- Streamlined administrative processes for enhanced operational efficiency.
- Facilitated staff meetings to promote effective communication across teams.
- Enhanced gym member satisfaction by implementing personalised wellness programmes.
- Maintained strong working relationships with colleagues and senior management.
- Coordinated maintenance and cleaning work to keep facility in good condition.
GP Referral Facilitator
Better Centres at Waltham Forest and Hackney area
London
2016.11 - 2018.06
- Provided expert guidance for improved health and wellness.
- Managed operations desk workflow and monitored priorities to adapt to dynamic conditions.
- Promoted a culture of inclusivity within the gym facilitating better social interactions between members.
- Facilitated injury prevention via instruction on safe exercise practices.
- Reworked complex schedules and calendar plans to meet unexpected changes or demands: bookings and rescheduling.
- Adapted training methods to suit individual fitness levels or health concerns, making exercise accessible to all participants.
Healthwise Administrator
Copper Box Arena, GLL
Queen Elizabeth Olympic Park, City of London
2013.09 - 2015.03
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Increased efficiency of document retrieval with a well-organised filing system.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Answered phone calls and emails, responding to prospects questions quickly and clearly.
- Managed administrative duties efficiently, including record-keeping, patients bookings and appointment rescheduling responsibilities.
- Liaised between patients and doctors for understanding of diagnoses and Gp exercise referral programme.
Education
First Aid at work -
British Red Cross
London 07/2024 -
Personal Safety and Conflict Management -
Tic Safety Plus
London 05/2019 -
NVQ Level 3 - Diploma in Exercise Referral
YMCA
12/2015 -
Bachelor of Science - Nutrition and Sports Science
Kingston University
Kingston upon Thames 07/2011 -
Skills
- Leadership qualities
- Triage phone calls handling
- Email and phone management
- High-volume phone prospecting
- General fitness management and proactive leadership skills
Timeline
Duty manager
Peter May Sports Centre, GLL
2022.11 - 2025.12
Health and fitness manager
Better Gym Walthamstow Stadium, GLL
2019.04 - 2022.06
GP Referral Facilitator
Better Centres at Waltham Forest and Hackney area
2016.11 - 2018.06
Healthwise Administrator
Copper Box Arena, GLL
2013.09 - 2015.03
First Aid at work -
British Red Cross
07/2024 -
Personal Safety and Conflict Management -
Tic Safety Plus
05/2019 -
NVQ Level 3 - Diploma in Exercise Referral
YMCA
12/2015 -
Bachelor of Science - Nutrition and Sports Science
Kingston University
07/2011 -