BENJAMIN SAVAGE
Birmingham,West Midlands
Summary
Service-oriented professional with expertise in communication and persuasion. Proficient in digital marketing, live chat management, and product knowledge. Experienced in customer relationship management software, including Salesforce CRM and CIS management. Proven ability to enhance customer satisfaction through conflict management and effective telephone etiquette.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work history
Customer Service Advisor
Mid-View Healthcare
Birmingham
2025.01 - Current
- Managed over 50 customers calls daily with product choices to meet daily sales targets.
- Designed training programmes to improve team performance across tasks.
- Conducted regular staff meetings to raise morale and productivity levels.
- Implemented new protocols for efficient complaint management.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Provided detailed information about products and services to potential customers.
- Optimized resource allocation during peak hours, prevented long wait times for callers.
Health care assistant
Mid-View Healthcare
Birmingham
2022.11 - 2025.01
- Follow infection control procedures daily to protect staff and patients safely.
- Maintain patient confidentiality according to NHS data protection requirements each day.
- Prepare balanced patient meals to support steady nutrition across each shift.
- Manage challenging behaviour in dementia care without force or intimidation.
- Coordinate resident activities to encourage social interaction and community spirit.
- Liaise between patients and healthcare professionals to keep communication effective.
- Provide personal hygiene support for bed-bound patients with dignity maintained.
- Assist elderly residents with eating, bathing, and dressing for better living.
Relationship Manager
Union Bank Plc
Lagos Nigeria
2016.10 - 2022.09
- Drove sales initiatives and owned execution to expand market share by 80%
- Set up open communication norms that increased collaboration and team alignment.
- Owned marketing strategy development to guide brand growth decisions.
- Led client relationship management by 200% through consistently high customer service standards.
- Managed stakeholder relationships through planned engagement activities and follow-ups.
- Owned service improvement by translating customer feedback into delivery changes.
- Directed innovative relationship management practices to raise stakeholder engagement.
- Oversaw market trend monitoring and forecasted future patterns for planning.
- Accounted for junior training delivery to lift performance metrics.
- Directed internal procedure improvements to raise productivity and efficiency levels.
- Owned new business development to generate enhanced revenue outcomes.
- Led regional client meetings through extensive travel to secure partnerships.
- Coordinated cross-functional stakeholders to deliver smooth project execution.
Education
Master of Science - Project Management
Birmingham City University
Birmingham 2022.09 - 2024.01
Bachelor of Science - Political Science
Umiversity of Ilorin
Nigeria 2009.10 - 2013.10
A-Levels - Management
Model College
Nigeria 1996.05 - 2002.03
Skills
- Project Management/Business Analysis tools
- Project Management
- Service-oriented mindset
- Telephone etiquette
- Digital marketing awareness
- Live chat management
- Product knowledge
- Customer relationship management software
- Conflict resolution
- Microsoft Office Suite
- Excel expertise
- Salesforce CRM
- Customer information system management
Timeline
Customer Service Advisor
Mid-View Healthcare
2025.01 - Current
Health care assistant
Mid-View Healthcare
2022.11 - 2025.01
Master of Science - Project Management
Birmingham City University
2022.09 - 2024.01
Relationship Manager
Union Bank Plc
2016.10 - 2022.09
Bachelor of Science - Political Science
Umiversity of Ilorin
2009.10 - 2013.10
A-Levels - Management
Model College
1996.05 - 2002.03