OLUWAFUNMILAYO AJAYI

Proactive Business Analyst with months of hands on experience working as a business analyst and also working with the project management office in writing reports like checklist, lesson learnt, status, RAIDS, highlight and issues report. Expert on business and systems requirements, identifying key stakeholders and expectations,user acceptance testing and end-user training. Accomplished at leveraging past lessons to inform future decision-making. Knowledgeable and dedicated customer service professional with extensive experience in banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

As a business analyst, I am currently working on redesigning the payment interface, upgrading security measures, and expanding payment options for a machinery company, given a budget which i was able to work with. Currently the payment options available for the company is direct bank transfer and cash payment. The task was for me to inculcate additional payment options to the payment platform. At the start of this project, i wrote down a list of questions and then scheduled an elicitation meeting with the project sponsor, after which i had clear understanding of the sponsor's requirement. I used the agile methodology to carry out the project whose stages involve initiate,define, execute and closure. I also used a couple of tools like Ms project to write out the project plan, i document existing i.e As-is and To-be, and used visio to draw out the visual representation as well as the use case diagram, i used balsamiq to draw the wireframe. At the end of this project, the website payment platform has the option to pay with debit/credit card, paypal,Mpesa,flutterwave and applepay, also the website payment platform now allows every customer to choose their preferred location which will in turn give access to payment in preferred currency. The sponsor at the end was pleased with the end result as the platform can now service customers globally