Oye Olufemi
Wolverhampton
Summary
Result-oriented Sales person with 3 years of professional experience in product development, project management, and market research. Proven ability to drive product success, increase sales, and enhance customer engagement through strategic product roadmaps, effective cross-functional collaboration, and data-driven decision-making. Skilled in problem-solving, communication, and stakeholder management, with a track record of developing innovative solutions that align with business objectives. Strong business acumen, with a focus on sales and marketing strategies, competitive analysis, and customer relationship management.
Talented customer service advisor successful at maintaining satisfied, loyal customers by providing exceptional support for any need. Good troubleshooter and problem-solver with analytical and organised approach. Bringing related experience and team-oriented mentality.
Overview
16
16
years of professional experience
Work History
Customer Service Advisor
HSBC UK
Birmingham
01.2024 - Current
- Provided customer service by responding to inquiries and resolving problems in a timely manner.
- Answered customer calls promptly and courteously.
- Assisted customers with payments, billing questions, and Cards replacement
- Provided support for Everyday Banking and solving personal banking queries
- Trained in HSBC Academy for Everyday Banking solutions and working with Unique banking solutions.
Sales Executive
Lubalforte Nigeria Ltd
01.2022 - 07.2023
- Developing Market strategy, contributing to a 20% increase in sales and customer engagement
- Developed and executed product strategies, aligning with the company's vision, resulting in a 15% growth in product revenue
- Orchestrated successful product launches, maximizing visibility, resulting in a 10% increase in market share
- Analyzed sales data to enhance user experience and meet market demands
- Advocated for customer needs, influencing product enhancements addressing preferences and pain points effectively
- Collaborated cross-functionally, ensuring seamless communication among engineering, marketing and support teams
- Spearheaded strategic planning sessions aligning product offerings with market demands, driving sustainable growth.
Head of Sales
Damty Retail Ventures
07.2018 - 12.2021
- Elevated product sales, securing a 20% revenue surge and outperforming sales targets for three consecutive quarters
- Fostered cross-functional collaboration, leading to a 30% reduction in project timelines and ensuring the successful launch of new products
- Improved user experience, resulting in a 25% decrease in user support requests and a 15% increase in customer retention rates
- Led product development, ensuring high-quality, timely delivery, focusing on user experience enhancements
- Communicated product strategies and updates, fostering strong stakeholder relationships, emphasizing transparent communication
- Provided sales teams with product expertise, enabling effective promotion, integrating customer feedback for targeted sales strategies.
Head of Sales
Damty Retail Ventures
06.2015 - 07.2018
Project Coordinator
Fadoy Nigeria Ltd
03.2012 - 06.2015
News Research
Excite Exodus Nigeria Ltd
08.2008 - 02.2012
Education
Bachelor of Arts - History and International Relations
Lagos State University
First Aid QNUK Level 3 -
K2 Academy Dudley
Certificate DS, Entry level -
SIA (Security Industry Authority)
Product Manager Level 1
Entry LevelProduct Manager Level 2
UI/UX Level 1
Skills
- Product Development
- Project Management
- Market Research
- Communication Skills
- Team Collaboration
- Problem-Solving
- Time Management
- Data Analysis
- Product Lifecycle Management
- Presentation Skills
- Agile Methodology
- Stakeholder Management
- Innovation
- Attention to Detail
- Documentation
- Business Acumen
- Sales and Marketing
- Quality Assurance
- Customer Relationship Management
- Competitive Analysis
- Product Roadmaps
- User Stories
- Feedback Collection
- Microsoft Excel
- Microsoft Powerpoint
- Microsoft 360
- Trello
- Miro
- Customer Complaint Resolution
- Customer Correspondence
- Customer Assistance
- Adherence To High Customer Service Standards
- Customer Consultation
- Courteous Demeanor
- Billing Arrangements
- Banking Operations Support
- Customer Account Management
- Account Management
- Inbound And Outbound Calling
- Conflict Mediation
- Sales Growth Initiatives
- Csr Support
- Prioritization
- Ms Office
- Call Control
Languages
English
First Language
Timeline
Customer Service Advisor
HSBC UK
01.2024 - Current
Sales Executive
Lubalforte Nigeria Ltd
01.2022 - 07.2023
Head of Sales
Damty Retail Ventures
07.2018 - 12.2021
Head of Sales
Damty Retail Ventures
06.2015 - 07.2018
Project Coordinator
Fadoy Nigeria Ltd
03.2012 - 06.2015
News Research
Excite Exodus Nigeria Ltd
08.2008 - 02.2012
Bachelor of Arts - History and International Relations
Lagos State University
First Aid QNUK Level 3 -
K2 Academy Dudley
Certificate DS, Entry level -
SIA (Security Industry Authority)
Product Manager Level 1
Product Manager Level 2
UI/UX Level 1
Similar Profiles
Susan AbbohSusan Abboh
Operational Admin Team/Part-Timer at HSBC UKOperational Admin Team/Part-Timer at HSBC UK
Ashoni Kumar AmudalaAshoni Kumar Amudala
DevOps & Platform Engineer at HSBC UKDevOps & Platform Engineer at HSBC UK
Hayriye AyginHayriye Aygin
Universal Banker at HSBC UKUniversal Banker at HSBC UK
HESAM JELANIHESAM JELANI
Customer Service Representative at HSBC UKCustomer Service Representative at HSBC UK
Dylan SharpDylan Sharp
Consumer Telephone Interviewer at Iff ResearchConsumer Telephone Interviewer at Iff Research