Summary
Overview
Work history
Education
Skills
Certification
Timeline
Manager

Priscilla Haruna

Sunderland

Summary

Dynamic and results-driven entry level professional with a solid background in International Business Management. I possess a keen interest in leveraging technology for business transformation while continually enhancing my skills to excel in the role of a Business Analyst. Proficient in data analytics, process optimization, and project management, I am well-equipped to support the transformation team and drive project success.

Overview

9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Customer Service Advisor

RESQ LTD
Seaham
02.2024 - Current
  • Demonstrated adaptability and problem-solving skills in resolving customer issues efficiently.
  • Utilized SQL and database knowledge to extract customer data for analysis, informing strategic decisions and process optimization efforts.
  • Proactively identified recurring issues and escalated them to relevant departments for permanent resolutions, contributing to overall service excellence.
  • Conducted regular meetings with team members to discuss customer pain points and brainstorm solutions, fostering a culture of continuous improvement.

Crew Member

MCDONALD’S FAST FOOD RESTAURANT
Simonside
04.2023 - 02.2024
  • Managed workload effectively in a fast-paced environment, demonstrating organizational skills and attention to detail.
  • Communicated effectively with team members and customers, fostering positive relationships.
  • Implemented proactive problem-solving strategies to address customer concerns and resolve issues promptly, enhancing the overall dining experience.
  • Assisted in training new crew members, sharing best practices and operational procedures to ensure consistency in service delivery.

Intern

OGUN STATE MINISTRY OF INFORMATION AND STRATEGY
Abeokuta
03.2021 - 03.2022
  • Contributed to strategic initiatives through reports preparation, data gathering & analysis
  • Supported process documentation and collaborated effectively with team members
  • Provided administrative support, including scheduling internal meetings, organizing travel arrangements, and managing departmental correspondence thereby contributing to the smooth operation of the Ministry.

Manager

PRI-STORES ENTERPRISES
Ibadan
02.2015 - Current
  • Orchestrated successful importations and organized promotional events, contributing to business growth
  • Conducted research activities to support business analysis and strategic decision-making.

Supervisor

IYANU CEMENT FRANCHISE LTD
Ibadan
01.2015 - 03.2022
  • Utilized data analysis skills to assess sales trends and inventory turnover, providing insights for decision-making
  • Led process improvement initiatives and collaborated with colleagues to optimize operations
  • Generated precise and competitive pricing proposals, engaging in negotiations to secure contractual sales and maintain profitability
  • Summarized dataset findings using narratives, graphs, and charts, facilitating the development of actionable insights and strategic recommendations
  • Adapted to changing circumstances and requirements, such as seasonal demands and unforeseen challenges, by implementing agile strategies and proactive problem-solving approaches.

Education

Master of Science - International Business Management

University of Sunderland
Sunderland, England
02.2023 - 02.2024

Bachelor of Science - Political Science and International Relations

Osun State University
Osun State, Nigeria
09.2015 - 10.2019

Skills

  • Data analytics and visualization (Tableau)
  • Business process modelling
  • Requirement gathering and analysis
  • Excellent problem-solving and analytical skills
  • Microsoft Office Suite
  • Strong interpersonal and communication abilities
  • Risk analysis and management
  • Prototyping tools proficiency
  • SQL and databases
  • Technical writing
  • Statistical analysis
  • Project management and Agile methodologies

Certification

  • BCS Foundation in Business Analysis, 2024
  • Agile Project Management (Foundation)
  • Change Management (Foundation), 2024
  • Agile Project Management (Practitioner)

Timeline

Customer Service Advisor

RESQ LTD
02.2024 - Current

Crew Member

MCDONALD’S FAST FOOD RESTAURANT
04.2023 - 02.2024

Master of Science - International Business Management

University of Sunderland
02.2023 - 02.2024

Intern

OGUN STATE MINISTRY OF INFORMATION AND STRATEGY
03.2021 - 03.2022

Bachelor of Science - Political Science and International Relations

Osun State University
09.2015 - 10.2019

Manager

PRI-STORES ENTERPRISES
02.2015 - Current

Supervisor

IYANU CEMENT FRANCHISE LTD
01.2015 - 03.2022

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Priscilla Haruna