Benjamin Robertson
Carlisle,Cumbria
Summary
Confident individual with strong communication, teamwork and problem-solving strengths. Brings reliability, good judgement and steady effort to new tasks while staying calm when demands increase. Eager to learn, contribute and support colleagues through consistent, positive work habits.
Overview
3
3
years of professional experience
Work History
Customer Service Assistant
Moto Hospitality
Carlisle, Cumbria
2025.03 - Current
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods to reduce customer wait times.
- Remained calm under pressure to handle customer complaints and solve problems.
- Trained new staff on customer service protocols and company systems, improving team efficiency and consistency in service delivery.
- Coordinated with logistics and supply chain teams to track deliveries and resolve discrepancies, minimising delays for customers.
- Monitored inventory movements and replenished products on the sales floor to support continuous availability.
- Provided clients with detailed product and service information to improve their understanding and satisfaction.
- Stocked and rotated inventory regularly.
Roofing Labourer
Robertsons Restorations
Carlisle, Cumbria
2024.06 - 2025.02
- Cleared and removed debris from roofs to place new or replacement roofing materials.
- Replaced damaged or rotting roof components with new parts to prevent leaks.
- Stripped roofs of damaged tiles or slates, making repairs where possible.
- Removed debris, moss and broken materials from existing roofs.
- Applied waterproofing compounds to roofs and terraces, preventing water penetration and extending the lifespan of roofing materials.
- Set up insulation materials underneath roofs to preserve buildings' temperatures.
- Operated a range of tools and equipment, such as nail guns and hammers, efficiently and safely under challenging conditions.
- Maintained clear, tidy working areas to reduce risk and enhance roofer safety.
Poultry Farmer
Eden Eggs LTD
Carlisle, Cumbria
2023.06 - 2024.07
- Managed daily operations of a poultry farm, including feeding, health monitoring, and housing maintenance for optimal animal welfare.
- Monitored poultry stock to identify illnesses, injuries and diseases.
- Provided livestock with adequate water and fulfilled feed requirements according to dietary needs.
- Supervised egg collection, grading, and storage processes to maintain quality and safety standards prior to market delivery.
- Sorted eggs by size and quality for packaging. to prepare for delivery to market.
- Collaborated with farm manager to prioritise and execute daily farm tasks, ensuring smooth operations.
- Operated farm machinery, including tractors and feeders, to distribute feed and bedding.
- Maintained clean and tidy farm buildings, machinery and equipment.
- Executed minor repairs on fixtures, buildings, and fences to enhance safety and prevent potential hazards.
Education
A-Levels - Maths, Biology and Physical Education
Ullswater Community College
Penrith2026-01
GCSEs - General Studies
Ullswater Community College
Penrith2024-01
Skills
- Customer service
- Customer service-oriented
- Cash handling
- Stock replenishment
- Composure under pressure
- Attention to Detail
- Time-management
- Health and safety
- Risk assessment
- Cleaning
- Cleanliness standards
- Animal husbandry
- Animal feeding
- Physical strength
- Roof inspections and repairs
- Mortar work
- Comfort at heights
Timeline
Customer Service Assistant
Moto Hospitality
2025.03 - Current
Roofing Labourer
Robertsons Restorations
2024.06 - 2025.02
Poultry Farmer
Eden Eggs LTD
2023.06 - 2024.07
A-Levels - Maths, Biology and Physical Education
Ullswater Community College
GCSEs - General Studies
Ullswater Community College