Benjamin Raven
Leeds,West Yorkshire
Summary
Dedicated professional with expertise in trauma-informed care, hardware installation and maintenance, and mobile device support. Proficient in software installation and upgrades, network troubleshooting, and healthcare quality improvement methods. Demonstrated ability to implement quality improvement methodologies and conduct audits to enhance organisational performance. Committed to leveraging technical skills to drive continuous improvement in healthcare settings.
Overview
7
7
years of professional experience
Work History
Recovery Worker
NHS Inclusion
HMP Wealstun, West Yorkshire
11.2021 - Current
- Conducted thorough assessments of client needs to inform suitable treatment approaches.
- Communicated clearly with all stakeholders-ensured transparency in decision-making processes.
- Enhanced client wellbeing with provision of emotional support during difficult periods.
- Delivered training workshops on relapse prevention strategies, strengthening client skills for recovery.
- Managed caseload of 80 patients through, maintaining high standards of professionalism at all times.
Prison Officer
HMPS
HMP Wealstun, West Yorkshire
06.2018 - 11.2021
- Handled difficult situations calmly, ensuring minimal disruption within the facility.
- Managed conflict situations between inmates, maintaining a harmonious environment.
- Cooperated with multi-disciplinary team members, contributing to effective management strategies.
- Suppressed disturbances whilst adhering to strict safety regulations.
Education
Level 3 Diploma - Management and Care of Individuals in Custody
HMPS
West Yorkshire 06.2018 - 11.2018
GCSEs - English
Crawshaw Highschool
West Yorkshire 05.2013 - 05.2013
GCSEs - Maths
Crawshaw Highschool
West Yorkshire 05.2013 - 05.2013
GCSEs - Science
Crawshaw Highschool
West Yorkshire 05.2013 - 05.2013
Microsoft Certified: Azure Fundamentals
Microsoft
02.2025 -
Skills
- Trauma-Informed care approach
- Hardware installation and maintenance
- Mobile device support
- Software installation and upgrades
- Network troubleshooting
- Healthcare quality improvement methods
- Quality improvement methodologies
- Audit and quality improvement
Affiliations
- Golf
- Formula 1
- Building Gaming Computers
Timeline
Microsoft Certified: Azure Fundamentals
Microsoft
02.2025 -
Recovery Worker
NHS Inclusion
11.2021 - Current
Prison Officer
HMPS
06.2018 - 11.2021
Level 3 Diploma - Management and Care of Individuals in Custody
HMPS
06.2018 - 11.2018
GCSEs - English
Crawshaw Highschool
05.2013 - 05.2013
GCSEs - Maths
Crawshaw Highschool
05.2013 - 05.2013
GCSEs - Science
Crawshaw Highschool
05.2013 - 05.2013
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