Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Benjamin Raven

Leeds,West Yorkshire

Summary

Dedicated professional with expertise in trauma-informed care, hardware installation and maintenance, and mobile device support. Proficient in software installation and upgrades, network troubleshooting, and healthcare quality improvement methods. Demonstrated ability to implement quality improvement methodologies and conduct audits to enhance organisational performance. Committed to leveraging technical skills to drive continuous improvement in healthcare settings.

Overview

7
7
years of professional experience

Work history

Recovery Worker

NHS Inclusion
HMP Wealstun, West Yorkshire
2021.11 - Current
  • Conducted thorough assessments of client needs to inform suitable treatment approaches.
  • Communicated clearly with all stakeholders-ensured transparency in decision-making processes.
  • Enhanced client wellbeing with provision of emotional support during difficult periods.
  • Delivered training workshops on relapse prevention strategies, strengthening client skills for recovery.
  • Managed caseload of 80 patients through, maintaining high standards of professionalism at all times.

Prison Officer

HMPS
HMP Wealstun, West Yorkshire
2018.06 - 2021.11
  • Handled difficult situations calmly, ensuring minimal disruption within the facility.
  • Managed conflict situations between inmates, maintaining a harmonious environment.
  • Cooperated with multi-disciplinary team members, contributing to effective management strategies.
  • Suppressed disturbances whilst adhering to strict safety regulations.

Education

Level 3 Diploma - Management and Care of Individuals in Custody

HMPS
West Yorkshire
2018.06 - 2018.11

GCSEs - English

Crawshaw Highschool
West Yorkshire
2013.05 - 2013.05

GCSEs - Maths

Crawshaw Highschool
West Yorkshire
2013.05 - 2013.05

GCSEs - Science

Crawshaw Highschool
West Yorkshire
2013.05 - 2013.05

Microsoft Certified: Azure Fundamentals

Microsoft
2025.02 -

Skills

  • Trauma-Informed care approach
  • Hardware installation and maintenance
  • Mobile device support
  • Software installation and upgrades
  • Network troubleshooting
  • Healthcare quality improvement methods
  • Quality improvement methodologies
  • Audit and quality improvement

Affiliations

  • Golf
  • Formula 1
  • Building Gaming Computers

Timeline

Microsoft Certified: Azure Fundamentals

Microsoft
2025.02 -

Recovery Worker

NHS Inclusion
2021.11 - Current

Prison Officer

HMPS
2018.06 - 2021.11

Level 3 Diploma - Management and Care of Individuals in Custody

HMPS
2018.06 - 2018.11

GCSEs - English

Crawshaw Highschool
2013.05 - 2013.05

GCSEs - Maths

Crawshaw Highschool
2013.05 - 2013.05

GCSEs - Science

Crawshaw Highschool
2013.05 - 2013.05
Benjamin Raven