Ben Holder
Reading,West Berkshire
Summary
Five years of experience in hospitality and retail, specializing in customer service and sales enhancement. Roles include waiter, bartender, and customer team member, with a strong focus on customer interaction dynamics. Proven ability to build customer loyalty, consistently achieving sales targets, including record-breaking sales of £7k-9k during peak events. Committed to delivering high-quality service and driving results through effective collaboration and problem-solving.
Overview
5
5
years of post-secondary education
5
5
years of professional experience
Work history
Customer team member
Co-op Food
Portsmouth, Hampshire
2024.09 - 2026.07
- Ensured correct prevention of 5-10 shoplifters per day
- Boosted promotional sales by 8-10% during Christmas period
- Managed waste during reductions to prevent 3-5% loss on products
- Maintained up-to-date knowledge of store offerings to provide accurate information to customers queries.
- Exceeded targets by upselling and cross-selling products.
- Managed price reductions consistently and accurately
Waiter bartender
Butcombe brewery - Fox & Hounds
Reading, West Berkshire
2021.08 - 2024.09
- Managed & Booked 10-15 customers by day
- Served 100-150 customers per shift
- Assisted kitchen staff with food prep, dishwashing and plating food.
- Increased order value by upselling sides, drinks and desserts.
- Totalled bills for customers and accepted payment via cheque, currency and card payments.
- Enhanced customer satisfaction by promptly addressing booking inquiries and concerns.
Education
Bachelor of Science - Sport & Exercise Science
University of Portsmouth
Portsmouth 2023.09 - 2026.06
A-Levels - Biology, Business studies and Psychology
Theale Green Sixth form
Reading 2021.09 - 2023.07
Skills
- Billing and payment processing
- Register operation
- E-Commerce platform navigation
- Bookkeeping basics
- Returns and exchange procedures
- Stock management
- Quality control measures
- Age-restricted item handling
- Online order packing
- Sales reporting
Affiliations
- Strength & Conditioning - volunteer for local football teams (7 months experience)
- Graphic Design - Adobe, Procreate
- Physical Fitness - run club member, hiking, weight training
Timeline
Customer team member
Co-op Food
2024.09 - 2026.07
Bachelor of Science - Sport & Exercise Science
University of Portsmouth
2023.09 - 2026.06
A-Levels - Biology, Business studies and Psychology
Theale Green Sixth form
2021.09 - 2023.07
Waiter bartender
Butcombe brewery - Fox & Hounds
2021.08 - 2024.09