Amy McLaughlin
Hebden Bridge ,West Yorkshire
Summary
Detail-oriented professional with expertise in billing and invoicing, data entry proficiency and CRM systems management. Demonstrates strong customer relations skills and excels in follow-up scheduling and order processing.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work history
Customer Service Administrator
Project Furniture
Halifax, Calderdale
2024.04 - Current
- Facilitated smooth communication channels between management and clients.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Documented all customer interactions for reference and analysis.
- Guided customers through available options – resulting in informed decision-making.
- Handled high-volume calls in a professional manner.
- Maintained customer database, ensuring accuracy and confidentiality.
- Improved customer satisfaction by promptly responding to enquiries.
- Balanced multiple tasks simultaneously – ensuring completion within set time frames.
- Order processing from sales to invoicing.
Recruitment Consultant
Pertemps
Blackburn, Blackburn with Darwen
2021.03 - 2024.04
- Identified potential candidates for client requirements through active sourcing methods.
- Tailored CVs of registered candidates according to specific job requirements before sending them over to clients.
- Assisted in negotiating employment terms between successful candidates and clients, ensuring a win-win situation.
- Use of CRM software throughout the recruitment process
- Management of shift allocations
- Payroll
Support Worker/Occupational Therapy Assistant
Cygnet
Blackburn , Lancashire
2015.11 - 2021.05
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Supported the implementation of care plans tailored to individual patient needs.
- Facilitated social activities for patients, boosting morale and wellbeing.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
Education
Bachelor of Science - Criminology and Psycholoy
Sheffield Hallam University
Sheffield 2011.09 - 2014.06
Skills
- Billing and invoicing
- Data entry proficiency
- CRM systems management
- Customer relations
- Follow-Up scheduling
- Data Entry
- Order processing
Affiliations
- Walking
- Music
- Football
Certification
Mental Health First Aider (2025)
Languages
English
Native
References
References available upon request.
Timeline
Customer Service Administrator
Project Furniture
2024.04 - Current
Recruitment Consultant
Pertemps
2021.03 - 2024.04
Support Worker/Occupational Therapy Assistant
Cygnet
2015.11 - 2021.05
Bachelor of Science - Criminology and Psycholoy
Sheffield Hallam University
2011.09 - 2014.06