Becky Griffin
London,United Kingdom
Summary
Highly skilled professional looking to change career direction. Expertise in Microsoft Office, data entry, customer service, and team supervision. Adept at front desk and reception duties, filing, rostering, and ensuring food safety regulation compliance. Demonstrates strong communication, adaptability, punctuality, and dependability. Committed to delivering exceptional service and maintaining high standards in all tasks undertaken.
Overview
36
36
years of professional experience
12
12
years of post-secondary education
1
1
Certification
Work History
Bar Supervisor
Stanley Pubs Ltd
London
04.2024 - 04.2025
- Oversee daily front-of-house operations, ensuring smooth service and staff coordination
- Keyholder with responsibilities for opening, closing, and ensuring health and safety compliance
- Train and mentor new team members to maintain high standards of service
- Experienced in conflict resolution and managing high-pressure situations professionally
Bar Supervisor
Remarkable Pubs Ltd
12.2019 - 12.2024
- Led shift operations and supervised bar staff in a fast-paced environment
- Managed rota planning, cash handling, and full access to the safe
- Uphold strict health and safety protocols; consistently met compliance standards
- Built strong relationships with customers and maintained team morale over five years
Support Worker/Receptionist
Providence Row Housing Association
05.2020 - 04.2022
- Provided front-line support in a 24-hour homeless hostel during the COVID-19 pandemic
- Managed reception and ensured resident wellbeing with compassion and professionalism
- Supported individuals with complex needs and helped de-escalate challenging situations
Census Field Officer
Office for National Statistics
03.2021 - 06.2021
- Conducted door-to-door visits to support Census 2021 completion and data collection
- Built rapport with residents in high-risk areas, maintaining a calm, respectful approach
- Handled sensitive information with confidentiality and ensured timely submissions
Bar Supervisor
Queen Adelaide Pub
03.2019 - 12.2019
- Managed daily bar operations in a club-style venue with a focus on customer service
- Handled opening and closing duties, cash management, and fire safety protocols
Fire, Health and Safety Officer
Marks and Spencer
Islington
03.2016 - 03.2019
- Oversaw all fire prevention and health and safety compliance across the store
- Trained team members and managed audit preparation and safety databases
- Improved compliance audit results from 85% to 98% through proactive leadership
Operations Section Coordinator
Marks and Spencer
Islington
02.2014 - 03.2019
- Directed store operations including rostering, delivery intake, and backstage coordination
- Facilitated training workshops for new starters and supported recruitment assessments
Customer Assistant
Marks and Spencer
London
02.2011 - 02.2014
- Delivered exceptional service at the customer order and service desk
- Recognised with multiple ‘Spotlight Awards’ for outstanding performance
Editor/Owner
Bethnal Green Directory
11.2008 - 05.2011
- Founded and published a free local magazine with 6,000 monthly copies distributed
- Managed content creation, advertising sales, and full publication logistics
Sole Charge Children’s Nanny
Various
London, London
01.1989 - 03.2000
- Provided dedicated full-time and part-time care across a range of family settings for over 35 years
Education
BA - Media and Communications
Goldsmiths College
01.1996 - 01.1999
Access Course - Media
City and Islington College
01.1995 - 01.1996
NNEB & O-Level - Maths
North Warwickshire College
01.1986 - 01.1989
O Levels - English Literature and Language
St Joseph's Convent
01.1981 - 01.1986
Skills
- Microsoft Office
- Data Entry
- Customer Service
- Filing
- Rostering
- Front Desk & Reception
- Team Supervision
- Communication
- Adaptability
- Punctuality and dependability
- Food safety regulation compliance
Certification
- Health & Safety Level 3
- Enhanced Fire Marshal Training
Additional Information
Enhanced Fire Marshal Training (Marks & Spencer – since 2016), Health and Safety Level 3, Proficient in Microsoft Office and database management, Experienced in rostering, reception management, and team supervision, Excellent communicator, fast learner, calm under pressure, Personable, highly organised, and adaptable in varied environments
Timeline
Bar Supervisor
Stanley Pubs Ltd
04.2024 - 04.2025
Census Field Officer
Office for National Statistics
03.2021 - 06.2021
Support Worker/Receptionist
Providence Row Housing Association
05.2020 - 04.2022
Bar Supervisor
Remarkable Pubs Ltd
12.2019 - 12.2024
Bar Supervisor
Queen Adelaide Pub
03.2019 - 12.2019
Fire, Health and Safety Officer
Marks and Spencer
03.2016 - 03.2019
Operations Section Coordinator
Marks and Spencer
02.2014 - 03.2019
Customer Assistant
Marks and Spencer
02.2011 - 02.2014
Editor/Owner
Bethnal Green Directory
11.2008 - 05.2011
BA - Media and Communications
Goldsmiths College
01.1996 - 01.1999
Access Course - Media
City and Islington College
01.1995 - 01.1996
Sole Charge Children’s Nanny
Various
01.1989 - 03.2000
NNEB & O-Level - Maths
North Warwickshire College
01.1986 - 01.1989
O Levels - English Literature and Language
St Joseph's Convent
01.1981 - 01.1986
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