Summary
Overview
Work history
Skills
Certification
Timeline
Generic

Vikki Corlett

Maidstone,Kent

Summary

Experienced hospitality professional with extensive expertise in beer draught system maintenance, drink mixing and serving, and bar equipment maintenance. Demonstrates strong knowledge of hygiene standards, alcohol laws compliance, and health and safety regulations. Proven track record in complaint handling, staff training delivery, scheduling staff rotas, and employee performance evaluation. Skilled in event planning, bar layout design understanding, and supplier relationships management. Committed to enhancing customer orientation through effective table service techniques and point of sale systems proficiency. Career goal: to leverage comprehensive skills in hospitality management to drive operational excellence and customer satisfaction.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.

Enthusiastic with knowledge of resolving customer problems. Works to increase success through effective work strategies and customer service.

Overview

1
1
year of professional experience
1
1
Certification

Work history

Bar manager

Stonegate Pubs
Horsham, West Sussex
02.2025 - 07.2025
  • Enhanced customer satisfaction with professional bartending techniques.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Oversaw general maintenance of bar equipment resulting in fewer operational disruptions.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Built loyal customer base by creating welcoming environment with top quality service.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Maintained outstanding hygiene levels for optimised customer safety and continued regulatory compliance.
  • Prepared rotas to achieve stable coverage while minimising payroll costs.
  • Led by example in providing customers with attentive, professional service.

General kitchen assistant

Clare Park Private Retirement Residence
Farnham, Surrey
12.2024 - 01.2025
  • Collaborated effectively with team members to ensure seamless kitchen operations.
  • Carried out deep cleaning tasks weekly to maintain hygienic conditions in the kitchen.
  • Assisted chefs in food preparation for efficient meal service.
  • Upheld health and safety regulations through diligent cleaning of all equipment and work areas.
  • Supported head chef in daily tasks, contributing to a well-functioning kitchen environment.
  • Promoted harmonious workplace atmosphere through effective communication with colleagues.
  • Followed strict hygiene and safety rules whilst handling food, ensuring safe dining experience for guests.
  • Maintained high standards of cleanliness by regularly cleaning kitchen surfaces and utensils.
  • Disposed of waste properly after each shift, ensuring a clean workspace for next day.
  • Received and stored deliveries efficiently to maintain stock levels.
  • Observed health and hygiene standards to minimise food contamination.

Bartender

Plume of Feathers
Crondall, Hampshire
12.2024 - 01.2025
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Provided excellent service to customers, resulting in repeat business.
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Checked identification of customers to ensure legal drinking age compliance.
  • Adapted quickly to different situations maintaining efficiency even under pressure.
  • Developed rapport with regular patrons fostering a loyal customer base.
  • Communicated clearly with kitchen staff for seamless coordination of food orders.
  • Processed payments accurately reducing discrepancies at end of shift tallying.

Bar manager

The Front Porch
Douglas, Isle Of Man
04.2024 - 12.2024
  • Conducted routine safety checks to adhere to health and safety regulations in premises.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Maintained a clean and hygienic environment, improving overall ambiance of the bar.
  • Trained new staff on customer service protocols to enhance guest experience.
  • Scheduled weekly rosters for staff allocation optimising resources efficiently.
  • Mentored junior staff members fostering a supportive work atmosphere.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Collaborated with kitchen staff to coordinate food service thus maintaining timely delivery during busy periods.
  • Promoted special offers and events via social media platforms boosting brand visibility.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Coordinated events at the venue, leading to increased bookings.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Monitored and maintained stock levels for maximised efficiency and minimised waste.
  • Led by example in providing customers with attentive, professional restaurant service.

Skills

  • Beer draught system maintenance
  • Drink mixing and serving
  • Knowledge of hygiene standards
  • Complaint handling expertise
  • Bar equipment maintenance
  • Alcohol laws compliance
  • Bookkeeping basics
  • Food safety regulations
  • Till operations proficiency
  • Event planning experience
  • Bar layout design understanding
  • Customer orientation
  • Table service techniques
  • Staff training delivery
  • Scheduling staff rotas
  • Cash handling
  • Order processing
  • Staff motivation
  • Stock control
  • Employee performance evaluation
  • Supplier relationships
  • Recruitment and hiring
  • Point of sale systems
  • Hospitality management
  • Alcohol regulations compliance (Personal License Holder)
  • Health and Safety Compliance
  • Training
  • Time-management

Certification

Holds Personal License

Food Hygiene Certificate

Timeline

Bar manager

Stonegate Pubs
02.2025 - 07.2025

General kitchen assistant

Clare Park Private Retirement Residence
12.2024 - 01.2025

Bartender

Plume of Feathers
12.2024 - 01.2025

Bar manager

The Front Porch
04.2024 - 12.2024

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Vikki Corlett