- Reading
- Drawing
- True crime
- Music
Bayleigh Goodman
Braintree,Essex
Summary
Motivated professional with extensive experience in customer-facing roles, showcasing strong teamwork and communication skills. Proven ability to adapt quickly to dynamic environments while contributing to team objectives. Committed to enhancing service delivery and achieving organizational goals in future positions. Seeking part-time or full-time opportunities that align with a balanced work schedule.
Overview
3
3
years of professional experience
Work History
Cabin Crew Member
Ryanair
10.2025 - Current
- Delivered exceptional customer service, responding promptly to passenger inquiries and requests during flights.
- Conducted pre-flight safety checks and demonstrated emergency procedures to passengers, enhancing on-board security.
- Ensured compliance with aviation regulations and company policies throughout all cabin operations.
- Administered first aid and medical assistance to passengers in need, maintaining calm and professionalism in emergencies.
- Prepared aircraft and passengers for departure and landing following established procedures.
- Remained calm in highly stressful situations, maintaining order and following emergency procedures.
- Resolved conflicts among passengers diplomatically, maintaining peace and safety on board.
- Attended to customer enquiries and concerns, providing swift resolution.
- Led crew briefings before flights to discuss specifics of the journey, aligning team efforts.
- Maintained organised and easily accessible first aid kids with bandages, medications and supplies.
- Managed passenger comfort by adjusting cabin lighting and temperature, creating a pleasant travel environment.
- Conducted cabin inspections post-flight to report any damages or issues, maintaining aircraft safety and quality.
- Delivered safety talks and demonstrated responses for different types of emergencies.
- Prepared and served meals and beverages to passengers, adhering to dietary restrictions and preferences.
- Facilitated smooth boarding and disembarkation processes, assisting passengers with special needs.
- Coordinated with crew members to conduct safe, enjoyable voyages for guests.
- Kept cabins clean, tidy and safe with continuous care.
- Attended pre-departure briefings, collaborating with constantly changing teams.
- Made safety announcements and demonstrated emergency procedures.
Crew Member
McDonald's
Braintree, Essex
08.2023 - 08.2025
- Take customer orders, hand out orders, and prepare requested items sometimes.
- Deliver fast, accurate customer service to support positive customer experience.
- Helps clean store areas and restock inventory to maintain service readiness.
- Processed payments efficiently, handling cash, credit card transactions, and providing accurate change.
- Prepared coffee, tea and soft drinks for counter and drive-thru customers.
- Accommodated guests with food allergies or intolerances.
- Collaborated with team members to ensure smooth service during peak times, demonstrating strong teamwork skills.
- Handled customer complaints with empathy and professionalism, working to resolve issues quickly.
- Took customer orders accurately, offering menu recommendations and answering queries about ingredients.
Education
NCFE level 2 - Cabin crew
Stansted Airport College
Stansted Mountfitchet, ESS2025
NCFE level 3 Diploma - Travel and Tourism
Stansted Airport College
Stansted Mountfitchet, ESS2025
GCSEs -
Notley High School
Braintree2023
Skills
- Customer service
- Conflict resolution
- Safety compliance
- Emergency management
- First aid administration
- Team collaboration
- Stress management
- Effective communication
- Passenger assistance
- Flight preparation
- Crisis response
- Decision making precision
- Patience under pressure
- Safety procedures knowledge
Interests
Timeline
Cabin Crew Member
Ryanair
10.2025 - Current
Crew Member
McDonald's
08.2023 - 08.2025
NCFE level 2 - Cabin crew
Stansted Airport College
NCFE level 3 Diploma - Travel and Tourism
Stansted Airport College
GCSEs -
Notley High School