Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Armand Cenaj

Armand Cenaj

London,Bromley

Summary

Dynamic and customer-focused professional with a strong background in aviation, healthcare operations, and front-line service. Currently working as cabin crew for easyJet, I bring proven expertise in in-flight safety, emergency response, and delivering exceptional passenger experiences. My previous role as an Operations Manager in the care sector developed my leadership, crisis management, and team coordination skills. With a passion for people, a calm and professional presence under pressure, and a commitment to excellence, I thrive in fast-paced environments where service and safety go hand in hand.

Overview

6
6
years of professional experience

Work history

Cabin crew member

easyJet
London
03.2025 - Current
  • Ensured passenger safety and delivered exceptional customer service on domestic and international flights.
  • Conducted thorough safety demonstrations and managed in-flight emergency procedures effectively.
  • Calmly handled challenging situations, including medical incidents and flight disruptions.
  • Collaborated with crew members to facilitate smooth operations and timely service.
  • Adhered to aviation regulations and internal policies, ensuring compliance at all times.
  • Utilised strong communication skills to address passenger needs and overcome language barriers.

Operational manager

nomase care
London, Lewisham
01.2024 - 12.2025
  • Oversaw daily operations across the residential care homes to uphold high care standards.
  • Led and developed care home managers and frontline teams, achieving performance targets and enhancing care quality.
  • Ensured compliance with CQC regulations, safeguarding protocols, and internal policies.
  • Cultivated strong relationships with residents, families, local authorities, and healthcare professionals to foster trust.

Customer service advisor

Boots UK
London, City of Westminster
02.2020 - 12.2023
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Offered detailed advice on product and service benefits.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.

Education

LLB Law -

Goldsmiths, University of London
London

Foundation degree in Law -

Bloomsbury Institute
London

GCSEs - 8 Including Maths and English

Langley Park School For Boys
London

Skills

  • Customer Service
  • Public speaking
  • Cash handling
  • Conflict Resolution
  • Company policies
  • Supply restocking
  • Food service
  • Emergency management
  • First Aid care
  • Passenger safety
  • Emergency procedures
  • In-flight service
  • Risk management
  • Customer satisfaction
  • Team collaboration

Languages

Albanian
English

Timeline

Cabin crew member

easyJet
03.2025 - Current

Operational manager

nomase care
01.2024 - 12.2025

Customer service advisor

Boots UK
02.2020 - 12.2023

LLB Law -

Goldsmiths, University of London

Foundation degree in Law -

Bloomsbury Institute

GCSEs - 8 Including Maths and English

Langley Park School For Boys

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Armand Cenaj