BALESH KUMAR
Hounslow,City of London
Summary
Upbeat student motivated to support hospitality operations with great communication and time-management skills. Offers history of on-time task completion and success in autonomous roles. Utilises critical thinking and resourceful problem-solving to address challenges.
Driven individual offers strong attention to detail and superior organisational skills. Works collaboratively with team members to meet goals and resolves challenges with sound judgment and reasoned thinking.
Overview
1
1
year of professional experience
Work history
Hospitality team member
Delhi, india
2023.12 - 2025.03
- Contributed to team targets by upselling menu items.
- Prepared tables swiftly, improving turnover rate.
- Enhanced guest satisfaction by promptly addressing complaints and concerns.
- Provided emergency assistance when needed, prioritised guest safety above all else.
- Trained new staff members for seamless integration into the team.
- Handled guest complaints, resulting in satisfactory resolution.
- Ensured cleanliness of premises for a welcoming environment.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Assisted in concierge services such as booking taxis or recommending local attractions, improving overall holiday experience.
Education
Bachelor of Arts - history
Mukand lal national collage
yamunanagar/india 2020.12 - 2023.08
MSC management - bussiness
BPP university
Liverpool portshoken campus/london 2025.04 -
Skills
- Tableware sanitisation
- Understanding dietary requirements
- Positive demeanour
- Hygiene standards upkeep
- Porter duties
- Table service techniques
- Knowledge of allergen regulations
- Customer Service
Languages
English
Elementary
References
References available upon request.
Timeline
MSC management - bussiness
BPP university
2025.04 -
Hospitality team member
2023.12 - 2025.03
Bachelor of Arts - history
Mukand lal national collage
2020.12 - 2023.08