DONALD ULLAH CHUKWUMA

• Act as the main point of contact for business clients, learning about their financial goals and offering specialized banking services.
• Suggest suitable goods and services that meet the needs of your clients, do thorough financial analyses.
• Create and maintain enduring bonds with both new and current customers by being a proactive communicator and providing outstanding service.
• Work together with internal teams to guarantee that banking services and support are delivered smoothly.
• Keep abreast of market developments, rival products, and legislative modifications to give clients well-informed advice.
• Promote and cross-sell a range of business banking products, such as cash management services, credit facilities, and loans.
• Engage in community service and networking events to build new business relationships and raise brand awareness.
• Verify adherence to all internal and regulatory regulations.

Get weekly reports from the branches and give management feedback to the team.
⦁ Communicate with the different branches on sales and segment generation.
⦁ Consolidated with more sub agents by drawing up collaboration agreements.
⦁ Ensure that individual targets set by various airlines are met.
⦁ Organize forum for partners for training and refresher courses.
⦁ Communicate with partners on matters pertaining to service.
⦁ Regularly visits to partners to further strengthen business relationships.

Enthusing customers’ and surpassing their expectations through excellent customer service.
⦁ Ticketing and reservation on Sabre and Amadeus and Galileo GDS.
⦁ Interaction with the various airlines on behalf of the company through email and letters.
⦁ Generation of daily reports for Accounts Audit quality control.
⦁ Managing of day-to-day operations of the branch.
⦁ Reconciliation with the trade debtors within the branch.
⦁ Regular communication with sub agents via emails and phone calls.
⦁ Liaising with cashier on daily cash sales and receipts, cash lodged and payment vouchers.
⦁ Preparation of refunds and credit notes to trade debtors.

Train and advice travel agents on the accreditation process and ensure compliance of IATA
resolutions.
⦁ Liaise with the regional office in the areas of customer services, remittance and settlement
and finance.
⦁ Assist and escalate all BSP related issues for agents and airlines.
⦁ Administrative functions of the office.
⦁ Petty cash for the day-to-day office running.

Preparation of airline ticket refunds.
⦁ Printing of daily ticket sales for the office for audit control.
⦁ Posting of daily ticket sales for the office on e-travel 2000.
⦁ Preparation of Payment voucher for Office use.
⦁ Preparation of weekly report to management on ticket sales statistics.
⦁ Correspondence with the various airlines on matters relating to the company.
⦁ Updating and correction of transactions on e-travel 2000.
⦁ Liaising with cashier on daily cash sales reports especially on receipts, cash lodgements and
payment vouchers.