Saleem Shah
Summary
Confident, charismatic and outgoing individual who has work experience in a diverse ray customer service jobs. Looking for new
challenging roles to build upon my skillset. My key strengths are my interpersonal , collaboration and problem-solving skills. Driven to deliver high-quality service and consistent results.
Overview
2027
2027
years of professional experience
Work history
Business Banking Advisor
Santander
2024.12 - Current
- Managing high volumes of inbound calls
- Resolving customer queries, technical issues, and logging complaints
- Providing multi-channel support through phone, live chat and email
- Administrative tasks such as updating customer details, faster payment transactions, producing multiple payment templates
- Providing coaching and buddy support to new joiners
- Acting as a Risk Champion, proactively identifying process improvements to strengthen customer service, reduce risk, and support regulatory compliance.
- Maintained up-to-date knowledge of FCA regulations, data protection legislation (GDPR), and internal compliance policies
- Consistent high NPS (feedback surveys), ACW (after call work), and CHPH (customers help per hour)
Barrista
Waterstones
- Providing great customer service by greeting customers, addressing queries, providing recommendations
- Dialling espresso, operating espresso machines, production of beverages
- Learning and adhering to food safety and sanitation guidelines
- Logging and processing data including customer orders, deliveries, and wastage
- Monitor inventory levels, ordering delivery, and restocking supplies as needed.
- Responsibility of opening/closing store and managing shifts
Sales Assistant
Iceland
- Independently restocked the warehouse and shop floor with delivered produce
- Maintained stock during commerce hours
- Responsible for end-of-day cash counting, calculating daily profits, and organising cash floats for daily usage
- Organising and packing online order for customer delivery in timely manner
Work Experience
Lewis Silken
- Researching and summarise employment and civil law cases in the form of a concise document
- Administrative tasks such as filing and photocopying
- Participating in group presentations, mock interviews and workshops
Education
Master of Arts - Politics and English Literature
Univeristy of Glasgow
A-Levels -
Burlington Danes Academy
GCSEs -
Burlington Danes Academy
Skills
- Strong active listening skills, with ability to respond with empathy and understanding
- Ability to adapt communication style to meet needs of different customers
- Clear and confident verbal communication skills
- Good working knowledge of Microsoft applications (including Excel, Outlook, Teams)
- Verbal presentation skills
- Cash handling
Timeline
Business Banking Advisor
Santander
2024.12 - Current
Barrista
Waterstones
Sales Assistant
Iceland
Work Experience
Lewis Silken
Master of Arts - Politics and English Literature
Univeristy of Glasgow
A-Levels -
Burlington Danes Academy
GCSEs -
Burlington Danes Academy