DONALD ULLAH CHUKWUMA
Carluke,South Lanarkshire
Summary
Experienced Business Travel Consultant with knack for creating seamless travel experiences. Excelled in managing high-profile clients and complex itineraries, delivering bespoke solutions that enhance client satisfaction. Known for fostering strong relationships and driving repeat business through exceptional service and attention to detail. Skilled in problem-solving and communication, ensuring seamless travel experiences for corporate clients. Committed to enhancing client satisfaction and streamlining business travel operations.
Overview
23
23
years of professional experience
2022
2022
years of post-secondary education
1
1
Certification
Work history
Business Banking Advisor
Teleperformance Ltd (Virgin Money)
, United Kingdom
2024.10 - 2026.03
- Act as the main point of contact for business clients, learning about their financial goals and offering specialized banking services.
- Suggest suitable goods and services that meet the needs of your clients, do thorough financial analyses.
- Create and maintain enduring bonds with both new and current customers by being a proactive communicator and providing outstanding service.
- Work together with internal teams to guarantee that banking services and support are delivered smoothly.
- Keep abreast of market developments, rival products, and legislative modifications to give clients well-informed advice.
- Promote and cross-sell a range of business banking products, such as cash management services, credit facilities, and loans.
- Engage in community service and networking events to build new business relationships and raise brand awareness.
- Verify adherence to all internal and regulatory regulations.
Senior VIP business travel consultant
Rewards Travels & Tours Ltd.
2017.08 - 2024.10
- Provided bespoke service to VIP clients, enhancing company reputation in the market.
- Managed high-net-worth clients to provide first-rate travel services, ensuring utmost satisfaction.
- Delivered exceptional customer service consistently, reinforcing the brand's commitment towards excellence in the competitive marketplace.
- Streamlined operations with effective coordination of various departments within the organisation.
- Ensured client satisfaction by addressing their concerns promptly and professionally.
- Monitored changes in flight schedules or hotel bookings timely, making necessary adjustments swiftly.
- Assured seamless business travels by coordinating all logistics from bookings to itinerary planning.
Senior business travel consultant
Rewards Travels & Tours Ltd.
2011.09 - 2017.08
- Created and communicated clear, detailed itineraries ahead of travel.
- Educated clients on current travel restrictions, providing relevant and up-to-date information by phone and email.
- Trained and mentored junior consultants in customer service best practices.
- Utilised business travel expertise to design cost-effective corporate trips.
- Negotiated corporate reservation rates to meet client budget requirements.
- Advised customers on specific visa and passport requirements.
- Determined exact customer requirements and recommended destinations to suit.
- Monitored flight costs and demand to achieve best-possible prices.
Secondment for Assistant Manager Passenger & Cargo
International Air Transport Association (IATA)
2011.05 - 2011.08
- Train and advice travel agents on the accreditation process and ensure compliance of IATA resolutions.
- Liaise with the regional office in the areas of customer services, remittance and settlement and finance.
- Assist and escalate all BSP related issues for agents and airlines.
- Administrative functions of the office.
- Petty cash for the day-to-day office running.
- Minimised inventory loss for improved profit margins.
- Coordinated with management on operational issues providing solutions for better efficiency.
Refunds/Accounts Officer
Rewards Travels & Tours Ltd.
2003.09 - 2011.04
- Preparation of airline ticket refunds.
- Printing of daily ticket sales for the office for audit control.
- Posting of daily ticket sales for the office on e-travel 2000.
- Preparation of Payment voucher for Office use.
- Preparation of weekly report to management on ticket sales statistics.
- Correspondence with the various airlines on matters relating to the company.
- Updating and correction of transactions on e-travel 2000.
- Liaising with cashier on daily cash sales reports especially on receipts, cash lodgements and payment vouchers.
Education
Masters of Science (MSc) - Risk Management
University of Lagos
Lagos, NigeriaBachelor of Science (BSc) - Estate Management
University of Lagos
Lagos, NigeriaSkills
- Empathy and understanding
- Communication skills
- Tailoring bespoke solutions
- Delivering under pressure
- Airfare construction expertise
- VIP service excellence
- Corporate travel booking
- Flight booking expertise
- Confidentiality assurance
- GDS systems usage
- Exceptional communication
- Customer Service
- Attention to Detail
Certification
Certification: BSPlink Training 2008
Timeline
Business Banking Advisor
Teleperformance Ltd (Virgin Money)
2024.10 - 2026.03
Senior VIP business travel consultant
Rewards Travels & Tours Ltd.
2017.08 - 2024.10
Senior business travel consultant
Rewards Travels & Tours Ltd.
2011.09 - 2017.08
Secondment for Assistant Manager Passenger & Cargo
International Air Transport Association (IATA)
2011.05 - 2011.08
Refunds/Accounts Officer
Rewards Travels & Tours Ltd.
2003.09 - 2011.04
Bachelor of Science (BSc) - Estate Management
University of Lagos
Masters of Science (MSc) - Risk Management
University of Lagos