Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Alan Davidson

Glasgow

Summary

Highly skilled professional with extensive experience in scheduling and planning delivery routes, analytical and organised with a strong focus on root cause analysis and management systems. Proven ability to manage client expectations, deal with conflicting demands, and perform quality control audits. Expertise in team formation and development, international and domestic shipping programs, negotiation skills, workload management, customer-facing situations, planned maintenance of vehicles, stock control processes, coordinating storage of goods, network and systems analysis, implementation of new systems, team building, problem-solving, remaining calm under pressure, and leadership. Committed to driving operational excellence through effective management practices and continuous improvement initiatives.

Overview

23
23
years of professional experience
9
9
years of post-secondary education

Work history

Business Banking Advisor

Santander UK
Glasgow, Lanarkshire
12.2024 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Supported team by demonstrating respect and willingness to help.
  • Consistently arrived at work on time and ready to start immediately.
  • Completed customer orders with speed and accuracy.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.
  • Delivered exceptional customer service by proactively listening to concerns and answering questions.
  • Cleaned work areas and equipment to maintain faultless hygiene standards.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Increased customer satisfaction by resolving issues.
  • Improved efficiency and productivity by acquiring new skills.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Used Microsoft Word and other software tools to create documents and clear communications.
  • Applied positive customer service approach to increase satisfaction levels.

Class 2 HGV driver

John Menzies
Paisley, Renfrewshire
11.2019 - 11.2020
  • Performed regular vehicle checks for optimal performance.
  • Completed routine vehicle inspections before every journey for optimal vehicle performance.
  • Handled paperwork accurately for smooth operations.
  • Attended training sessions regularly to stay updated on industry regulations and best practices.
  • Maintained safety standards for reduced road incidents.
  • Tailored driving strategies according to weather conditions, ensuring safe transportation of goods at all times.
  • Operated Class 2 HGVs with proficiency, leading to increased reliability.
  • Liaised with clients professionally, fostering positive relationships.

HGV class 2 driver

Brightworks Agency
09.2016 - 09.2019
  • I was employed to drive all bin lorry’s within the fleet on a set route working with a team of 3 men to collect bins within the Renfrewshire area
  • Communicated effectively with dispatch team to update on delivery status.
  • Delivered customer orders accurately and on time.
  • Improved fuel efficiency by adopting eco-driving techniques.
  • Contributed to team effort by accomplishing related results as needed.
  • Maintained cleanliness of vehicle, promoting a professional image.
  • Demonstrated excellent knowledge of local routes and destinations.
  • Utilised GPS systems for efficient route planning.
  • Conducted daily vehicle checks to ensure roadworthiness.
  • Followed strict route schedules for timely deliveries.
  • Adhered to all traffic laws whilst ensuring a safe driving record.
  • Safely transported goods by adhering to driving regulations.
  • Performed minor repairs on vehicles, minimising downtime.
  • Handled customer complaints with professionalism, maintaining company reputation.
  • Assisted in loading and unloading of goods, reducing turnaround times.
  • Attended regular training sessions to maintain up-to-date knowledge of transport regulations.
  • Promoted safety by conducting emergency breakdown procedures properly.
  • Managed paperwork efficiently, including invoices and delivery confirmation slips.
  • Showcased skill in handling heavy and dangerous goods.
  • Demonstrated ability to manoeuvre vehicle in tight spaces.
  • Kept accurate records of hours worked and miles driven.
  • Ensured vehicles were in safe condition by undertaking safety checks at start and end of shifts.
  • Conducted daily walkaround checks to verify vehicle roadworthiness.
  • Performed numerous full load and multi-drop deliveries, consistently working within company targets.
  • Demonstrated understanding of Tachograph legislation and effective use of Digital Tachograph card.
  • Kept accurate driving hours records and complied with tachograph laws.
  • Communicated with clients politely and professionally, maintaining excellent working relationships.
  • Exhibited excellent communication skills to deliver high quality customer service.
  • Adhered to driving hours laws to prevent tiredness and risk of accidents.
  • Checked appropriate load security and weight distribution according to safe working practices.
  • Operated tail lift safely to move pallets and boxes.
  • Maintained clean, compliant company vehicles, performing interior and exterior washing and safety inspections.
  • Ensured proofs of deliveries were consistently signed and processed on time.
  • Executed deliveries accurately and efficiently, exceeding service expectations.

Security Manager

Craig Tara Holiday Park, Bourne Leisure
05.2015 - 03.2016
  • My duties within this role included recruiting and managing the team of security guards responsible for the 4 venues on site
  • These included bars and restaurants
  • We were required to maintain a peaceful, fun and family friendly environment, whilst dealing with any incidents that arose
  • Often liaising with the Emergency Services and Senior management

Driver

Search Consultancy
06.2013 - 05.2015
  • As this was an agency, it allowed me to work with some market leading companies, and earned me a great deal of experience delivering material across many sectors, some of these are detailed below:
  • Brakes – Frozen and Chilled goods
  • Glassolutions – Sheet Glass, and other building materials
  • Green core – Chilled food
  • HSS – Plant
  • Hovis – Fresh bread
  • Express Parcels – Homeware goods, (delivering to Poundstretchers)
  • Henry Colbeck – Ambient and Frozen goods

Logistics Manager

Reid Furniture
10.2007 - 06.2012
  • Responsible for the physical, logistical and distribution part of the business
  • In charge of making sure that a busy operation of 30 drivers runs smoothly:
  • Coordinating daily night-time freight operations
  • Maintaining regular contact with major customers’ accounts
  • Managing a diverse transportation and distribution team, including recruiting and selection of staff
  • Negotiating with local, national and international freight forwarders and couriers
  • Defining & developing compliance strategies
  • Effectively managing vehicle and fleet resources to ensure deliveries reach customers on time
  • Providing technical direction and support to customers
  • Receiving and overseeing the unloading of goods
  • Minutely monitoring and overseeing all operational areas of a logistical operation
  • Providing strong and supportive leadership to all staff who work for me
  • Regularly coming up with new & effective ways of making the distribution process more effective
  • Working with multiple customers at the same time
  • Conducting disciplinary, capability and grievance investigations and taking appropriate action to address any failings
  • Responding to all customer complaints or queries in an efficient manner
  • Conducting crime and loss investigations into missing stock and loads
  • Ensuring the efficient running of administration and office procedures
  • Securing and alarming premises and monitoring security procedures
  • Actively managing subcontractors to ensure that they perform in line with their contractual agreements
  • Ensuring that all drivers work to established driving time directives
  • Supervising the completion of all checks and documentation required by law
  • Monitoring and tracking the flow of goods into the warehouse

Operator Maintainer

Royal Navy
02.2002 - 09.2007
  • Working on Vanguard Submarines, I was responsible for the Sonar Suite and its systems, from light bulbs to the Pec boards, and all components:
  • Working offshore, installing new equipment and testing it afterwards
  • Fault-finding and carrying out routine repairs
  • Maintaining and modifying existing equipment
  • Interpreting and working from technical drawings
  • Working with mechanical and hydraulic equipment such as high pressure pumps, hand tools and specialised mechanical tooling
  • Completing technical reports with details of work carried out
  • Excellent communication skills
  • Practical and methodical
  • Problem solving skills
  • The ability to understand technical drawings
  • To be able to work under pressure
  • Team working skills
  • Self-confidence and good judgement
  • A responsible approach to health and safety

Education

Educated to Higher Grade - Networking And Cybersecurity

Paisley Grammar School
Glasgow
08.1991 - 08.1997

SVQ Level 2 & 3 Engineering -

Royal Navy
Glasgow
08.2007

Higher National Diploma - Networking

Glasgow Clyde College
Glasgow
08.2021 - 08.2023

Bachelor of Science - Networking and Cybersecurity

Glasgow Caledonian University
Glasgow
09.2023 - 09.2024

Skills

  • Scheduling and planning delivery routes
  • Analytical and organized
  • Root Cause analysis
  • Management systems
  • Dealing with conflicting demands
  • Managing client expectations
  • Numeracy
  • Quality control audits
  • Team formation and development
  • International and domestic shipping programs
  • Negotiation skills
  • Workload management
  • Customer facing situations
  • Planned maintenance of vehicles
  • Stock control processes
  • Coordinating storage of goods
  • Network and systems analysis
  • Implementation of new systems
  • Team building
  • Problem-solving
  • Calm under pressure
  • Leadership
  • Communication skills

Affiliations

  • I enjoy assisting RAF Cadets in developing their skills in networking and cybersecurity. I help guide them through practical lessons, explaining concepts like network protocols, security practices, and how to set up secure systems. It’s rewarding to see them gain confidence and knowledge in the IT field. As part of my hobby involves looking after the cadets' IT suite. I regularly check and maintain equipment, ensuring everything is up to date and functioning properly. This includes updating software, upgrading hardware when needed, and troubleshooting any technical issues that arise. I focus on teaching cadets how to identify and respond to security threats. I introduce them to common cyberattacks and the best practices for defending systems, from firewalls to secure passwords and encryption. I help cadets understand the fundamentals of networking, including setting up local area networks (LANs), managing IP addresses, and configuring routers and switches for optimal performance and security. This combination of teaching and hands-on technical support has been a fulfilling hobby for me, allowing me to give back to the RAF Cadets while deepening my own IT and cybersecurity knowledge.

Accomplishments

    Introduction to IoT Cisco

    Networking Basics Cisco

    Networking Essentials Cisco

    Network Technician Career Path Cisco

    Networking Devices and Initial Configuration Cisco

    Introduction to Cybersecurity Cisco

    Ethical Hacker Cisco

Timeline

Business Banking Advisor

Santander UK
12.2024 - Current

Bachelor of Science - Networking and Cybersecurity

Glasgow Caledonian University
09.2023 - 09.2024

Higher National Diploma - Networking

Glasgow Clyde College
08.2021 - 08.2023

Class 2 HGV driver

John Menzies
11.2019 - 11.2020

HGV class 2 driver

Brightworks Agency
09.2016 - 09.2019

Security Manager

Craig Tara Holiday Park, Bourne Leisure
05.2015 - 03.2016

Driver

Search Consultancy
06.2013 - 05.2015

Logistics Manager

Reid Furniture
10.2007 - 06.2012

Operator Maintainer

Royal Navy
02.2002 - 09.2007

Educated to Higher Grade - Networking And Cybersecurity

Paisley Grammar School
08.1991 - 08.1997

SVQ Level 2 & 3 Engineering -

Royal Navy

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Alan Davidson