Ayesha Shaukat
Glasgow
Summary
Accomplished professional with expertise in student enquiries handling, frontline customer service, and high-level administrative support. Proficient in data management, reporting, and MI systems, with a strong track record in budget monitoring and reconciliation. Skilled in diary, travel, and logistics coordination, ensuring Health & Safety and Data Protection compliance. Adept at using MS Office Suite and eProcurement systems like PECOS for efficient operations. Experienced in event planning, committee servicing, and minute-taking with strong organisational skills and attention to detail. Committed to maintaining discretion, confidentiality, and diplomacy in all professional interactions.
Overview
10
10
years of professional experience
Work history
Senior Student Services Administrator
Pakistan Institute of Fashion & Design
2019.02 - 2023.03
- - Delivered administrative and clerical support to student enquiries and wellbeing teams, facilitating effective communication and resolution of student issues.
- - Provided front-desk cover and supported students with non-routine enquiries.
- - Organised and clerked committee and working-group meetings, ensuring efficient scheduling and accurate documentation of discussions.
- - Managed annual leave calendars, sickness records, and timesheets.
- - Processed travel bookings and procurement orders.
- - Contributed to implementation of departmental Data Protection Action Plans, enhancing compliance and safeguarding student information.
Student Experience & Campus Life Assistant
Glasgow College of XXXX
2016.01 - 2019.01
- - Served as first point of contact for students.
- - Supported student experience events including orientation and careers fairs.
- - Updated databases and prepared reports.
- - Processed invoices and assisted with budget tracking.
Administrative Assistant
Community Education Organisation
2013.01 - 2016.01
- - Provided administrative support in public-facing environments.
- - Maintained filing systems and managed enquiries.
- - Supported workshops and outreach activities.
- - Drafted correspondence and reports.
Education
HNC - Administration and Information Technology
Glasgow Clyde College
Skills
- - Student enquiries handling & frontline customer service
- - High-level administrative support
- - Data management, reporting & MI systems
- - Budget monitoring & reconciliation
- - Diary, travel, and logistics coordination
- - Health & Safety and Data Protection compliance
- - MS Office Suite (Word, Excel, Outlook, PowerPoint)
- - eProcurement systems (PECOS)
- - Event planning, coordination & delivery
- - Committee servicing & minute-taking
- - Strong organisation & attention to detail
- - Discretion, confidentiality & diplomacy
Websites
References
References available upon request.
Professional Development
- - GDPR & Data Protection Training
- - Customer Service Excellence Certification
- - Minute-Taking Training
- - Health & Safety Coordinator Training
Languages
English
Proficient (C2)
Urdu
Proficient (C2)
Hindi
Proficient (C2)
Punjabi
Proficient (C2)
Timeline
Senior Student Services Administrator
Pakistan Institute of Fashion & Design
2019.02 - 2023.03
Student Experience & Campus Life Assistant
Glasgow College of XXXX
2016.01 - 2019.01
Administrative Assistant
Community Education Organisation
2013.01 - 2016.01
HNC - Administration and Information Technology
Glasgow Clyde College