Christy Watson

Proactive and detail-oriented Operations and Customer Services Administrator with 10 years of experience in administrative support, logistics coordination, and client service. Adept at streamlining operational processes, ensuring high levels of customer satisfaction, and maintaining efficient communication across teams. Passionate about delivering exceptional service.

Co-Founder & Vice Chairperson
Renal Cancer Research Fund (Registered Charity: SC042977)
Voluntary Role | [Years Active]
I co-founded and registered The Renal Cancer Research Fund, a charity dedicated to raising awareness and funding research into kidney cancer. I successfully drafted the charity's Constitution and led the registration process with OSCR, resulting in official recognition.

• Organised and delivered a series of high-impact fundraising events, raising approximately £180,000 to support kidney cancer research.
• Acted as spokesperson for the charity, delivering awareness talks at public and private organisations, and securing local media coverage including radio and press features.
• Managed charity finances including preparation of annual accounts and Trustee Reports for regulatory submission.
• Maintained regular communication with medical researchers and industry specialists to stay abreast of the latest advancements and strategically allocate funds to impactful projects.
• Engaged with the local community by recruiting and coordinating volunteers for events and outreach initiatives.

Patient Representative – National Cancer Research Institute (NCRI)
Renal Cancer Clinical Studies Group
On the back of my voluntary charity work I was Invited to serve on the NCRI Renal Cancer Clinical Studies Group, providing patient-centred input into the development and review of clinical trials.

• Collaborated with a multidisciplinary team of clinicians, statisticians, and researchers to assess and improve trial design and patient experience.
• Attended national meetings and participated in monthly teleconferences and ongoing email correspondence.
• Reviewed extensive documentation to provide well-informed, constructive feedback, demonstrating a high level of diligence, analytical skill, and attention to detail.

• Client Account Administration
  Open and maintain client accounts, ensuring all documentation is accurate and compliant with internal policies and regulatory requirements.
  Process account updates, closures, and KYC (Know Your Customer) refreshes.
• Documentation & Compliance
  Maintain up-to-date client records and support onboarding processes, including AML (Anti-Money Laundering) and due diligence checks.
  Ensure adherence to regulatory standards and assist in internal audits or reviews.
• Client Communication Support
  Act as a liaison between clients and relationship managers, ensuring smooth communication and timely response to inquiries.
  Prepare client correspondence and assist in producing reports, statements, or investment summaries.
• Operational & Administrative Support
  Support Relationship Managers with scheduling meetings, preparing client presentations, and compiling relevant materials.
  Maintain accurate data within CRM systems and help track client activity.
• Data Entry & Report Generation
  Input data into banking systems accurately and help generate regular internal and external reports.
  Assist in reconciling accounts and producing audit trails when required.

• Supervised and supported a team of share dealing representatives, ensuring high levels of accuracy, speed, and compliance in order execution.
  Monitored team performance, providing coaching, training, and regular feedback to support continuous improvement.