Rosie Orwell

EMPLOYMENT HISTORY

• Improved record keeping system with attention to detail and thoroughness.

All Kinds of Blinds (GK) Ltd

Administrator & Personal Assistant

• Provide comprehensive administrative and customer support within a small business environment.
• Manage incoming enquiries via phone and email, responding professionally and efficiently.
• Schedule appointments, installations, and site visits, coordinating diaries and workloads.
• Maintain accurate customer records, job details, and order information.
• Liaise with customers, suppliers, and installers to ensure smooth service delivery.
• Resolve customer queries and issues, ensuring a high standard of service and satisfaction.
• Support invoicing, paperwork, and general office administration.
• Increased efficiency of document retrieval with a well-organised filing system.

• Delivered excellent customer service in a high-volume hospitality environment.
• Handled cash and card payments accurately.
• Multitasked effectively while maintaining attention to detail and compliance with health and safety regulations.

• Supervised customer sales and membership administration for a large public venue.
• Maintained customer databases and contact management systems.
• Trained and supported new staff in sales processes, customer service protocols, and record-keeping.
• Communicated with customers via phone, email, and face-to-face regarding memberships and enquiries.
• Assisted with reporting, process improvement, and administrative organisation.

• Acted as first point of contact for public and member enquiries.
• Resolved complaints and handled sensitive information professionally.
• Supported internal teams through accurate data entry and administrative coordination.

• Processed enrolment applications and maintained student records.
• Provided guidance on course options and application procedures.
• Communicated with applicants via email, phone, and text.