Patricia Hanson
West Drayton
Summary
Experienced Student Services professional with a strong background in learner support, frontline service and administrative oversight within adult and community education. Skilled in team support, compliance, data accuracy, and process improvement, with prior departmental management experience in a highly regulated environment. Seeking to progress into a role offering broader responsibility and continued professional development.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Student Services Officer
Learn Hillingdon Adult & Community Education
2015.01 - 2026.04
- Support the effective day-to-day operation of multiple Adult Education Centres.
- Accurately process learner enrolments, ensuring full GDPR compliance and data integrity.
- Deliver high-quality Information, Advice and Guidance (IAG) to learners from diverse backgrounds.
- Prepare and maintain secure spreadsheets and records to support reporting and programme delivery.
- Process course payments and refunds via the Capita system, including secure cash handling.
- Provide training and ongoing support to new frontline colleagues and teaching staff on IT systems and centre procedures.
- Work closely with the Programme Area Leader to support Family Learning and Outreach provision.
- Contribute to continuous service improvement through proactive problem-solving and communication.
Employability & Personal Development Tutor
Strive Training
2013.01 - 2015.01
- Created a supportive and inclusive learning environment tailored to individual learner needs.
- Delivered company inductions covering health & safety, safeguarding, and professional conduct.
- Planned and delivered structured teaching sessions aligned to learner ability and programme outcomes.
- Maintained accurate learner records and compliance documentation in line with Further Education standards.
- Demonstrated commitment to continuous professional development to enhance teaching quality.
Department Manager – Uniforms
BMI British Midland International – Heathrow Airport
2003.01 - 2012.01
- Managed the Heathrow Uniforms Department, overseeing all operational, staffing, and stock control activities.
- Controlled inventory, forecasting requirements and producing quarterly stock reports.
- Coordinated alterations and specialist fittings through external providers.
- Distributed uniform stock across UK and international locations.
- Trained and inducted new staff in departmental procedures and company standards.
- Ensured full compliance with health & safety and airport security regulations, completing risk assessments as required.
- Organised staff events to reinforce brand presentation and grooming standards.
- Collaborated with production teams on uniform preparation for film and advertising projects.
- Contributed written articles to the company magazine, including uniform history and presentation guidance.
Skills
- Student Services & Frontline Administration
- Information, Advice & Guidance (IAG)
- Data Management & GDPR Compliance
- Customer Service Excellence
- Staff Support, Training & Onboarding
- Working to Targets & Deadlines
- Cross-Cultural Communication
- Payment Processing & Financial Accuracy
- Microsoft Office / Spreadsheets
- Safeguarding & Learner Welfare
Certification
- PTLLS Level 3 (Teaching Qualification)
- Information, Advice & Guidance (IAG) Level 2
- Equality & Diversity Level 2
- Safeguarding Level 2
- ECDL Level 2
- First Aid at Work Level 3
- Mental Health First Aid
- Fire Warden Trained
- Enhanced DBS – Current
Timeline
Student Services Officer
Learn Hillingdon Adult & Community Education
2015.01 - 2026.04
Employability & Personal Development Tutor
Strive Training
2013.01 - 2015.01
Department Manager – Uniforms
BMI British Midland International – Heathrow Airport
2003.01 - 2012.01