Atiya Phansa
Blackburn
Summary
Motivated and versatile professional with proven expertise in customer service, retail operations, and hospitality. Skilled at delivering excellent service, handling customer inquiries and complaints, and operating in fast-paced environments. Recognized for strong teamwork, efficient time management, and the ability to remain calm and effective under pressure. Approachable and friendly, with a commitment to creating positive experiences for customers and colleagues.
Overview
2
2
years of professional experience
Work History
RETAIL ASSISTANT - CHRISTMAS TEMP
TK MAXX
Blackburn
10.2025 - 01.2026
- Attentive customer service by assisting shoppers with product selection and inquiries.
- Restocked shelves, organized displays, and maintained store presentation standards.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Facilitated a clean and safe shopping environment by adhering to health and safety regulations.
- Collaborated with team members to ensure smooth store operations, and achieve sales targets.
- Monitor inventory levels and report low stock to management.
MATCH DAY ASSISTANT
Blackburn Rovers Football Club
Blackburn
08.2024 - 08.2025
- Serve food and beverages to customers in a fast-paced stadium environment.
- Operate the cash register and handle transactions accurately.
- Maintain cleanliness and hygiene standards within the kiosk.
- Provide excellent customer service to fans, ensuring a smooth match-day experience.
CUSTOMER SERVICE ASSISTANT
Wokman
Blackburn
09.2023 - 05.2024
- Created a welcoming atmosphere and assisted customers with orders.
- Handled cash transactions accurately and maintained excellent customer service.
- Prepared and presented mocktails and desserts to enhance the dining experience.
Education
A Levels - Biology, Chemistry & Sociology
GCSEs -
2023
Skills
- Exceptional customer service
- Retail sales
- Effective communication
- Complaint resolution
- Team collaboration
- Efficient time management
- Adaptability
- Composure under pressure
- Friendly and Approachable
- Professional demeanour
Reference
Available upon request
Timeline
RETAIL ASSISTANT - CHRISTMAS TEMP
TK MAXX
10.2025 - 01.2026
MATCH DAY ASSISTANT
Blackburn Rovers Football Club
08.2024 - 08.2025
CUSTOMER SERVICE ASSISTANT
Wokman
09.2023 - 05.2024
A Levels - Biology, Chemistry & Sociology
GCSEs -
2023