Summary
Overview
Work history
Education
Skills
Personal
Affiliations
References
Timeline
Generic

Francesca Bermingham

London

Summary

Current University student in first year at Goldsmiths University of London, studying Bmus Music. Adept at fostering effective communication and collaboration, with experience in diverse environments such as retail, hospitality, and academic settings. Demonstrated ability to manage customer needs efficiently during high-pressure periods at John Lewis and Anthropologie, while maintaining a friendly and professional demeanour. Proven skills in teamwork through university group projects and band participation, showcasing flexibility and time management by balancing volunteering, studies, and extracurricular activities.

Overview

7
7
years of professional experience

Work history

Retail sales associate Christmas Temp

Anthropologie
Regent's Street, London
10.2024 - 01.2025
  • Recommended merchandise based on exact customer needs, improving sales conversion rates.
  • Upsold accessories and impulse purchases to increase store profits.
  • Collaborated with team members for efficient store operations.
  • Accepted card, cash and cheque payments in POS register system.
  • Operated till systems correctly, ensuring accurate transactions.
  • Inspected products for damages and expiry dates before processing refunds.

Waitress

Five Pilchards Pub
01.2023 - 12.2023
  • Efficiently taken and made customers' drink orders whilst managing the table service, making sure all customers are attended to in a friendly and positive manner
  • Polished glasses and cutlery to pristine standards.
  • Arranged tables and set up linens and silverware in preparation for guests.
  • Advised customers on wine and beverage pairings with selected food items.
  • Ordered and stocked beverage supplies, maintained availability of popular drinks.

Retail Assistant Christmas Temp

John Lewis
Oxford Street
09.2022 - 01.2023
  • Working within a department in John Lewis, communicating with coworkers about how we can help each other for the jobs to be completed on each day
  • Switching between working on the till, helping customer needs, queries and obtaining stock from stock rooms, all while the stop floor was busy
  • Managed different customer needs working in John Lewis over the busy Christmas period in a friendly and efficient manner, as well as dealing with customer complaints and issues they may have
  • Attentive to customers with children, accommodating to their extra needs, for example if the children need games to play with
  • Having to be creative to suggest new product ideas to customers if we did not have in stock what they wanted, and suggest alternatives
  • Processed returned or exchanged items and provided refunds to customers.

Oxfam charity shop
01.2019 - 12.2019

Little Steps charity shop
01.2018 - 12.2018

Education

A levels - Psychology, Religious Studies, Business Studies

Skills

    Communication

  • Communicating with coworkers about how we can help each other for the jobs to be completed on each day
  • Group projects in university, working together to conduct research, deliver presentations, write and perform music together
  • Multi-tasking Efficiency

  • I have managed different customer needs working in John Lewis and Anthropologie over the busy Christmas period in a friendly and efficient manner, as well as dealing with customer complaints and issues they may have
  • Balancing volunteering, study and extra curricular activities helped me to be flexible with my time and work, allowing me to handle multiple jobs at once
  • Working in a pub, I have efficiently taken and made customers' drink orders whilst managing the table service, making sure all customers are attended to in a friendly and positive manner
  • Customised sales techniques

  • Being able to sell different products to customers on a daily basis, advertising our stock and selling points of our products
  • Public speaking

  • Confident in performing and speaking to large groups of people and crows through experience singing live shows to the public and giving presentations to many people in university

Personal

  • Alongside studying Music at University, I am also the singer and songwriter in a band
  • Some of my hobbies include going to the gym, performing with my band and going on walks

Affiliations

  • Singing, songwriting, playing guitar, writing articles

References

References available upon request.

Timeline

Retail sales associate Christmas Temp

Anthropologie
10.2024 - 01.2025

Waitress

Five Pilchards Pub
01.2023 - 12.2023

Retail Assistant Christmas Temp

John Lewis
09.2022 - 01.2023

Oxfam charity shop
01.2019 - 12.2019

Little Steps charity shop
01.2018 - 12.2018

A levels - Psychology, Religious Studies, Business Studies

Francesca Bermingham