Feby Fitri Muhaenih
Bishop's Stortford,Hertfordshire
Summary
Dedicated professional with a strong background in problem solving and customer relationships management. Proficient in Microsoft Office, including Excel, Word, and PowerPoint. Experienced in team collaboration, front desk management, and email handling. Committed to leveraging skills to enhance organisational efficiency and customer satisfaction.
Overview
7
7
years of professional experience
Work history
Retail Christmas Temp CSA
B&M Retail
Bishop's Stortford, Hertfordshire
2024.10 - 2025.01
- Collaborated with team members for efficient store operations.
- Supported marketing initiatives by setting up promotional displays.
- Managed stock levels for optimal store performance.
- Advised customers on availability, pricing and location of products.
- Demonstrated empathy towards customers' problems, leading to enhanced customer loyalty.
- Listened actively to customer concerns, confusions and needs for excellent communication.
Front House Staff Member
Chinese Restaurant
Bishops Stortford , Hertfordshire
2022.09 - 2024.10
- Communicated daily specials, promotions and recommended menu items when taking customer orders.
- Received and tactfully resolved customer complaints to maintain customer satisfaction.
- Managed payment processing utilising POS systems, including refunding customers and providing discounts when required.
- Provided warm welcome to guests upon their arrival.
- Conducted regular stock checks in bar area, ordering supplies when needed.
Commercial Bank Customer Advisor
Bank MAS Wings Group
Central Jakarta, Jakarta
2019.05 - 2019.12
- Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
- Providing services to customers related to opening savings accounts, checking accounts, opening deposits, foreign exchange, save deposit boxes and other customer requests.
- Provide information about balances and customer statements.
- Managed daily operations of bank branch, including opening and closing procedures and customer services.
- Utilised excellent communication skills to explain complex financial terms simply.
- Delivered exceptional customer service by promptly addressing queries and concerns.
Internship
People's Representative Council of The Republic Indonesia
Central jakarta , Jakarta
2017.09 - 2018.02
- Supported meetings by preparing materials, setting up spaces and taking notes.
- Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Created presentations and printed important documents to prepare for staff meetings.
- Tracked new information from newspapers, magazines and press releases to keep team informed.
- Participated in training and seminars to enhance skills and promote growth.
- Answered phone calls and emails for management team during busy periods.
- Managed correspondence, keeping all parties up-to-date on project developments.
Education
Bachelor of International Relations - Security Studies and Diplomacy
BINUS University
2014.01 - 10/2018
Skills
- Problem solving
- Customer relationships management
- Microsoft office (Ms Excel, Ms Word, PowerPoint)
- Team collaboration
- Front desk management
- Email handling
Languages
English
Fluent
Indonesian
Native
Nationality
Timeline
Retail Christmas Temp CSA
B&M Retail
2024.10 - 2025.01
Front House Staff Member
Chinese Restaurant
2022.09 - 2024.10
Commercial Bank Customer Advisor
Bank MAS Wings Group
2019.05 - 2019.12
Internship
People's Representative Council of The Republic Indonesia
2017.09 - 2018.02
Bachelor of International Relations - Security Studies and Diplomacy
BINUS University
2014.01 - 10/2018