Summary
Overview
Work history
Education
Skills
Languages
Nationality
Timeline
AdministrativeAssistant
Feby Fitri Muhaenih

Feby Fitri Muhaenih

Bishop's Stortford,Hertfordshire

Summary

Dedicated professional with a strong background in problem solving and customer relationships management. Proficient in Microsoft Office, including Excel, Word, and PowerPoint. Experienced in team collaboration, front desk management, and email handling. Committed to leveraging skills to enhance organisational efficiency and customer satisfaction.

Overview

7
7
years of professional experience

Work history

Retail Christmas Temp CSA

B&M Retail
Bishop's Stortford, Hertfordshire
10.2024 - 01.2025
  • Collaborated with team members for efficient store operations.
  • Supported marketing initiatives by setting up promotional displays.
  • Managed stock levels for optimal store performance.
  • Advised customers on availability, pricing and location of products.
  • Demonstrated empathy towards customers' problems, leading to enhanced customer loyalty.
  • Listened actively to customer concerns, confusions and needs for excellent communication.

Front House Staff Member

Chinese Restaurant
Bishops Stortford , Hertfordshire
09.2022 - 10.2024
  • Communicated daily specials, promotions and recommended menu items when taking customer orders.
  • Received and tactfully resolved customer complaints to maintain customer satisfaction.
  • Managed payment processing utilising POS systems, including refunding customers and providing discounts when required.
  • Provided warm welcome to guests upon their arrival.
  • Conducted regular stock checks in bar area, ordering supplies when needed.

Commercial Bank Customer Advisor

Bank MAS Wings Group
Central Jakarta, Jakarta
05.2019 - 12.2019
  • Communicated with customers through phone calls, online chats and emails to assess customer needs and provide solutions.
  • Providing services to customers related to opening savings accounts, checking accounts, opening deposits, foreign exchange, save deposit boxes and other customer requests.
  • Provide information about balances and customer statements.
  • Managed daily operations of bank branch, including opening and closing procedures and customer services.
  • Utilised excellent communication skills to explain complex financial terms simply.
  • Delivered exceptional customer service by promptly addressing queries and concerns.

Internship

People's Representative Council of The Republic Indonesia
Central jakarta , Jakarta
09.2017 - 02.2018
  • Supported meetings by preparing materials, setting up spaces and taking notes.
  • Handled phone calls and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
  • Created presentations and printed important documents to prepare for staff meetings.
  • Tracked new information from newspapers, magazines and press releases to keep team informed.
  • Participated in training and seminars to enhance skills and promote growth.
  • Answered phone calls and emails for management team during busy periods.
  • Managed correspondence, keeping all parties up-to-date on project developments.

Education

Bachelor of International Relations - Security Studies and Diplomacy

BINUS University
01.2014 - 10/2018

Skills

  • Problem solving
  • Customer relationships management
  • Microsoft office (Ms Excel, Ms Word, PowerPoint)
  • Team collaboration
  • Front desk management
  • Email handling

Languages

English
Fluent
Indonesian
Native

Nationality

Timeline

Retail Christmas Temp CSA

B&M Retail
10.2024 - 01.2025

Front House Staff Member

Chinese Restaurant
09.2022 - 10.2024

Commercial Bank Customer Advisor

Bank MAS Wings Group
05.2019 - 12.2019

Internship

People's Representative Council of The Republic Indonesia
09.2017 - 02.2018

Bachelor of International Relations - Security Studies and Diplomacy

BINUS University
01.2014 - 10/2018

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Feby Fitri Muhaenih