CAITLIN DE MEYER
London, Chelsea
Summary
I am a reliable, enthusiastic, driven professional with a background in sales, customer service, operational assistance, merchandising and working with children across numerous industries. I am friendly, positive and a hard working team player with excellent time management skills, and am always prepared to learn and support my team.
Overview
8
8
years of professional experience
Work history
Christmas Temp Sales Assistant
John Lewis
London, London
10.2024 - 01.2025
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Managed till operations smoothly, reducing waiting time for customers.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Utilised excellent communication skills to provide detailed product information.
- Help with the operational side of helping plan and put in the Christmas displays overnight, including merchandising.
- Improved customer service by efficiently handling queries and complaints.
Retail sales assistant
Harrods
02.2024 - 08.2024
- Understood the demands and needs of clients that choose to shop in a luxury setting and adapted accordingly,
- Listened to customer needs and preferences to provide advice, increasing sales and opportunities.
- Resolved customer complaints and process issues with my problem solving skills.
- Carried back-of-house maintenance, including floor moves to obtain maximised sales and engagement.
Retail Sales Assistant
John Lewis & Partners
12.2019 - 01.2024
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service, ensuring that the partnerships renowned customer service is upheld.
- Assisted in training new starters across the floor, enabling a confident and effective service from them, and a close positive environment between co-workers.
- Carried out operational roles across the floor; identifying stock, numerous shoe moves to maintain a smoother customer journey, prepped and helped run stock take.
- Replenished floor stock and restructured company merchandising standards to increase customer sales and product exposure.
- Stayed on trend with the latest promotions, discounts etc, including them in customer interactions in order to maximize promotions.
Sale Assistant
H&M
06.2018 - 11.2019
- Established customer purchasing needs, offering personalized guidance with clothing and accessories.
- Carried out back of house maintenance, including navigating stockroom; preparing products for the shop floor, supporting delivery.
- Assisted customers with product returns, converting refund requests into exchange opportunities to decrease shrinkage.
- Listened to customers needs and preferences to provide targeted advice and achieve customer satisfaction.
- Operated cash registers and processed both cash and card transactions.
- Maintained knowledge of current promotions in order to boosts sales, refund guidelines and payment policies to provide reliable and accurate customer advice.
Supervisor
KidZania London
09.2017 - 04.2018
- Worked in a fast-paced London attraction.
- Effectively encouraged the emphasis of a fun, educational, engaging environment.
- Adapted to different roles, running numerous establishments during a day which often meant dealing with difficult situations that required successful problem solving.
- Was awarded brand champion which meant that I was in charge of the running of establishments, and reporting when things may need to be replaced.
- Upheld the ‘city' cleanliness and upkeep.
- Maintained awareness of advertisements and promotions.
- Trained employees on procedures and requirements, maintaining competent, high-performing district.
Conservation Volunteer
TPV Costa Rica
08.2017 - 08.2017
- Spent two weeks in Costa Rica in the remote town of Junqillal
- Adapted and developed in order to explore a country that I did not speak the language of
- Partook in four hour walks in the middle of the night in order to help protect the welfare of sea turtles, making sure that they successfully laid eggs without the risk of hunters
- Worked to protect the environmental factors of Costa Rica by volunteering to do manual labour which helped as a nature reserve.
Teaching Assistant In Primary School
Bolera Palms School
06.2017 - 06.2017
- Spent a week volunteering in a school near the Lake Malawi
- Supported the classroom teacher in a learning environment.
- Helped develop the students English by working one to one with those who needed it, ensuring students were adequately prepared.
- Established and promoted productive relationships with the students, acting as a role model.
- Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
- Assisted with marking assessments, reporting feedback to students and parents to maintain ongoing improvement.
- Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
Education
A-Levels - History: D
Ursuline High School Wimbledon
London06.2017
A-Levels - English Literature: C
Ursuline High School Wimbledon
London06.2017
GCSEs - Drama : A*
Ursuline High School Wimbledon
London06.2015
GCSEs - English Language: B
Ursuline High School Wimbledon
London06.2015
GCSEs - English Literature: A
Ursuline High School Wimbledon
London06.2015
GCSEs - Maths: C
Ursuline High School Wimbledon
London06.2015
GCSEs - Science Core: B
Ursuline High School Wimbledon
London06.2015
GCSEs - Science Additional: C
Ursuline High School Wimbledon
London06.2015
GCSEs - RE: B
Ursuline High School Wimbledon
London06.2015
GCSEs - History: B
Ursuline High School Wimbledon
London06.2015
Skills
- Confident communicator
- Outgoing and enthusiastic
- Self-motivated
- Energetic self-starter
- Fashion and styling expertise
- Retail merchandising expertise
- Outstanding customer service
- Customer service oriented
- Cash management
- Promotion implementation
References
Karla Garraway Hilder: Karla.Garraway-Hilder@Harrods.com, 07745650504.
James Probert: 07853492276.
Katherine Machin: Kmachin@emps.school
Timeline
Christmas Temp Sales Assistant
John Lewis
10.2024 - 01.2025
Retail sales assistant
Harrods
02.2024 - 08.2024
Retail Sales Assistant
John Lewis & Partners
12.2019 - 01.2024
Sale Assistant
H&M
06.2018 - 11.2019
Supervisor
KidZania London
09.2017 - 04.2018
Conservation Volunteer
TPV Costa Rica
08.2017 - 08.2017
Teaching Assistant In Primary School
Bolera Palms School
06.2017 - 06.2017
A-Levels - History: D
Ursuline High School Wimbledon
A-Levels - English Literature: C
Ursuline High School Wimbledon
GCSEs - Drama : A*
Ursuline High School Wimbledon
GCSEs - English Language: B
Ursuline High School Wimbledon
GCSEs - English Literature: A
Ursuline High School Wimbledon
GCSEs - Maths: C
Ursuline High School Wimbledon
GCSEs - Science Core: B
Ursuline High School Wimbledon
GCSEs - Science Additional: C
Ursuline High School Wimbledon
GCSEs - RE: B
Ursuline High School Wimbledon
GCSEs - History: B
Ursuline High School Wimbledon
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