atikur rahaman ruhin
Summary
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
3
3
years of professional experience
Work history
Retail Assistant
Iceland Foods
06.2022 - 05.2024
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Provided coverage during peak times to manage customer flow effectively.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Collaborated with store manager to identify fast-selling products and restock accordingly.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Delivered excellent customer service by answering queries and providing product information.
- Assisted in stock replenishment to maintain store appearance.
Duty Manager
Iceland Foods
05.2024 - 09.2024
- Sustained operational excellence with adherence to company policies and procedures.
- Achieved smooth daily operations by overseeing staff and delegating tasks efficiently.
- Handled complaints professionally, leading to improved customer retention rates.
- Delivered excellent customer service through effective communication skills.
- Ensured customer satisfaction with prompt problem resolution.
- Led by example, embodying positive work ethic and motivating staff for peak performance.
- Stored cash floats and delivered secure banking procedures.
Supervisor
Iceland Foods
09.2024 - Current
- Coordinated with other supervisors to maintain consistency across shifts.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Led team meetings, ensured clear communication amongst all members.
- Oversaw inventory management to avoid any shortage or excess stock issues.
- Provided constructive feedback to staff for improved performance levels.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Supervised activities of workers and enforced safety regulations.
- Trained new hires and set up mentoring relationships to drive team performance.
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
Education
Dhaka City College
BangladeshSkills
- Customer services excellence
- Leadership competence
- Delegating effectively
- Constructive criticism
- Business development
- Problem analysis
- Stock replenishment
- Employee training
Affiliations
- Travelling
- Cycling
- Cricket
- Badminton
- Reading
Languages
Bengali
Native
English
Proficient (C2)
Timeline
Supervisor
Iceland Foods
09.2024 - Current
Duty Manager
Iceland Foods
05.2024 - 09.2024
Retail Assistant
Iceland Foods
06.2022 - 05.2024
Dhaka City College
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