MD SHAN REZA
London,LND
Summary
Proven leader with strong communication and problem-solving skills, adept at fostering team collaboration. Expertise in time management and conflict resolution, ensuring operational excellence. Committed to driving team success through effective organizational and decision-making abilities. Experienced in training and mentoring, delivering high-quality service and consistent results.
Overview
5
5
years of professional experience
4044
4044
years of post-secondary education
Work history
Hospitality assistant
Italian Cafe
London
07.2025 - Current
- Facilitated seamless check-ins and check-outs to enhance guest experience.
- Proactively provided information and assistance, improving overall satisfaction.
- Ensured strict adherence to health and safety regulations while handling food and beverages.
- Maintained cleanliness of lobby and reception area to create positive first impressions.
Supervisor
PRAN RFL Group
Dhaka
02.2022 - 03.2025
- Improved team efficiency by implementing new scheduling practices.
- Facilitated monthly training sessions for enhanced staff performance.
- Monitored employee attendance records for maintaining discipline within the team.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Managed daily operations to increase productivity.
- Led team meetings, ensured clear communication amongst all members.
- Trained new hires and set up mentoring relationships to drive team performance.
Sales Assistant
Grameen Uniqlo
Dhaka
04.2020 - 12.2021
- Greeting customers and offering assistance.
- Identifying customer needs and recommending suitable products.
- Processing sales transactions (cash, card, online).
- Maintaining a clean and organised store environment.
- Staying informed about new products and promotions.
- Reporting inventory or service issues to management.
Education
Master of Business Administration - Marketing
NATIONAL UNIVERSITY
DhakaBachelor of Business Administration - Marketing
NATIONAL UNIVERSITY
Dhaka05.2020
Business Administration - Economics & Marketing
National University of Bangladesh
Dhaka, Bangladesh 04.2023 - 05.2024
Skills
- Team supervision
- Customer service
- Team collaboration
- Attendance monitoring
- Mentoring relationships
- Communication facilitation
- Problem resolution
- Customer services excellence
- Leadership competence
- Order processing
- Staff management
- Team motivation
- Task prioritization
LANGUAGES
English (Beginner) A1
Beginner
Bangali (Native) C2
Beginner
Hindi
Beginner
Timeline
Hospitality assistant
Italian Cafe
07.2025 - Current
Business Administration - Economics & Marketing
National University of Bangladesh
04.2023 - 05.2024
Supervisor
PRAN RFL Group
02.2022 - 03.2025
Sales Assistant
Grameen Uniqlo
04.2020 - 12.2021
Master of Business Administration - Marketing
NATIONAL UNIVERSITY
Bachelor of Business Administration - Marketing
NATIONAL UNIVERSITY
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