Andrew Thomas Franklin
Liverpool,Merseyside
Summary
I am a dedicated and capable professional with a strong work ethic and a commitment to delivering high-quality work while continuously improving efficiency. I work effectively with others and build positive relationships with people from diverse cultures and backgrounds. I am committed to ongoing learning and development to strengthen my skills and performance. I am seeking a challenging new role that values strong interpersonal skills, collaboration, and problem-solving to consistently deliver excellent service and results.
Overview
7
7
years of professional experience
Work history
Supervisor/Store Assistant
Morrisons Daily
2019.05 - 2026.02
- Resolved customer complaints promptly, resulting in increased customer satisfaction rates.
- Identified potential risks and mitigated them through proactive measures
- Delegated tasks appropriately and achieved a balanced workload among team members.
- Maintained store cleanliness for an appealing shopping environment.
- Managed inventory effectively to prevent stock shortages.
- Monitored the shop floor consistently to deter theft and losses.
- Enhanced customer service by responding promptly to queries.
- Trained new hires and set up mentoring relationships to drive team performance.
Warehouse Operative/Cleaner
Acorn Recruitment Ltd
2018.12 - 2019.05
- Physical stamina
- Attention to detail
- Proficiency in manual handling
- Order picking/packing
- Stock control
- Time management
- High attention to detail
- Reliability
Sales Assistant
Argos
Speke
2012.07 - 2012.08
- Serving and advising customers
- Maintaining high standards of customer care
- Taking payments and using the till
- Helping customers to find the goods they want
- Advising on stock amounts and ordering goods
- Giving information on products and prices
- Stacking shelves or displaying goods in an attractive way
- Arranging window displays
- Promoting special offers and store cards
- Handling complaints or passing them on to a manager
Sales and stock Assistant
Barnados
2012.01 - 2012.01
- Serving customers
- Cash handling and till operation
- Cleaning clothes
- Stacking shelves and displaying merchandise
- Making clothes displays
- Keeping the shop clean and tidy
Education
GCSE - Maths, Science, Additional Science, Design Technology, Resistant materials, English, History, Psychology, French, ICT
Broadgreen International School
2008.09 - 2013.07
BA (Honnours) - History
The Open University
2022.10 -
Skills
- Customer services excellence
- Leadership competence
- Delegating effectively
- Constructive criticism
- Ethical standards
- Stock replenishment
- Staff development
- Punctuality and reliability
- Calm under duress
- Effective listening
- Flexible approach
- Multitasking efficiency
References
Available on request
Hobbies and Interests
In my spare time I enjoy spending time with friends and family, travelling to different places, keeping fit and meeting new people.
Timeline
BA (Honnours) - History
The Open University
2022.10 -
Supervisor/Store Assistant
Morrisons Daily
2019.05 - 2026.02
Warehouse Operative/Cleaner
Acorn Recruitment Ltd
2018.12 - 2019.05
Sales Assistant
Argos
2012.07 - 2012.08
Sales and stock Assistant
Barnados
2012.01 - 2012.01
GCSE - Maths, Science, Additional Science, Design Technology, Resistant materials, English, History, Psychology, French, ICT
Broadgreen International School
2008.09 - 2013.07