Niamh Tumelty
Belfast,Northern Ireland
Summary
Energetic and self-motivated professional with a strong foundation in customer assistance, active selling, and account management. Demonstrates exceptional skills in accurate money handling, outstanding customer service, and confident communication. Proficient in Acturis software with experience in claims handling and market research. Highly organised with excellent timekeeping, a driven learner eager to progress, and a proven ability to work both independently and collaboratively within teams.
Overview
3
3
years of professional experience
Work History
Client Manager - Corporate
Willis Insurance & Risk Management Ltd
Belfast, Northern Ireland
06.2022 - Current
- Conducted market research for deeper understanding of industry trends and competition status.
- Nurtured positive business relationships for overall company growth.
- Resolved conflicts amicably whilst maintaining professionalism at all times.
- Provided customer service of the highest standard, building trust and loyalty among clients.
- Managing renewals and new business in a timely manner where possible to do so.
- Set up new business records to ensure Acturis is accurate and up to date.
- Manage the switchboard to ensure all customers/Insurers are getting the best service.
- Help my colleagues meet deadlines.
Sales assistant
Card Factory
Belfast, Northern Ireland
10.2021 - 05.2022
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Learnt about new products quickly, providing comprehensive guidance to customers.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Trained new staff members, fostering a supportive working environment.
- Collaborated effectively with team members to meet sales targets.
- Managed till operations smoothly, reducing waiting time for customers.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Improved customer service by efficiently handling queries and complaints.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Assisted customers with product selection for optimal satisfaction.
Education
GCSEs - English Language
St Genevieve’s High School
Belfast 08/2021 -
GCSEs - Mathematics
St. Genevieve’s High School
Belfast 08/2020 -
GCSEs - Art and Design
St. Genevieve’s High School
Belfast 08/2021 -
GCSEs - Moving Image Arts
St. Genevieve’s High School
Belfast 08/2021 -
GCSEs - Digital Technology Multimedia
St. Genevieve’s High School
Belfast 08/2021 -
GCSEs - Learning for Life and Work
St. Genevieve’s High School
Belfast 08/2021 -
GCSEs - Religious Studies
St. Genevieve’s High School
Belfast 08/2021 -
GCSEs - Single Award Science
St. Genevieve’s High School
Belfast 08/2021 -
NVQ Level 2 - Providing Financial Services -General Insurance
Belfast Metropolitan College
Belfast 12/2024 -
Skills
Customer Assistance
Excellent timekeeping
Outstanding Customer Service
Confident Communicator
Energetic Self Starter
Self Motivated
Organised
Excellent Team Working
Independent Worker
Eager to progress
Acturis Trained
Account management
Market research
Claims Handling
Timeline
Client Manager - Corporate
Willis Insurance & Risk Management Ltd
06.2022 - Current
Sales assistant
Card Factory
10.2021 - 05.2022
GCSEs - English Language
St Genevieve’s High School
08/2021 -
GCSEs - Mathematics
St. Genevieve’s High School
08/2020 -
GCSEs - Art and Design
St. Genevieve’s High School
08/2021 -
GCSEs - Moving Image Arts
St. Genevieve’s High School
08/2021 -
GCSEs - Digital Technology Multimedia
St. Genevieve’s High School
08/2021 -
GCSEs - Learning for Life and Work
St. Genevieve’s High School
08/2021 -
GCSEs - Religious Studies
St. Genevieve’s High School
08/2021 -
GCSEs - Single Award Science
St. Genevieve’s High School
08/2021 -
NVQ Level 2 - Providing Financial Services -General Insurance
Belfast Metropolitan College
12/2024 -
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