Asha Chowdhury
St Helens,St. Helens
Summary
Engaged and organised professional with a strong aptitude for multitasking and handling a high-volume of customers. Demonstrates exceptional customer service skills and build strong rapport with customers and foster positive relationships. Anticipate customer needs and accommodating diverse clientele. Skilled in payment processing and suggestive selling. Effective in clear communication skills. Committed to maintaining composure while working under pressure. Reliable Waitress with two years of hospitality experience. Offers flexible shifts to meet team goals.
Currently working towards building experience and gaining a career.
Hold a full UK driving licence.
Overview
2
2
years of professional experience
10
10
years of post-secondary education
Work history
Waitress/Bartender
Balti Spice
St Helens, St. Helens
2023.11 - Current
- Providing exceptional customer service by attentively taking orders at tables and via the phone, ensuring customer satisfaction, and making recommendations where asked.
- Ensuring that information about allergens, intolerances and special requests are accurately noted and relayed to kitchen staff.
- Preparing and serving a diverse range of alcoholic and soft beverages in a fast-pasted environment.
- Managing cash and card transactions accurately while maintaining a well-organised till.
- Assisting in training new staff members on restaurant procedures and customer service techniques.
- Neatly setting tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Polishing glassware regularly for presenting drinks impeccably.
- Taking table bookings, amendments and cancellations over the telephone and in the workplace - maintaining a well-ordered bookings diary.
- Multi-tasking efficiently under pressure at peak times.
- Maintaining cleanliness and organisation of the bar area, adhering to health and safety regulations.
- Handling customer enquiries and complaints with professionalism, enhancing overall dining experience.
- Demonstrating flexibility by covering various shifts as required.
- Maintaining bar stocks, replenishing daily as necessary.
- Greeting guests warmly and seating them, creating an inviting ambience right from their entrance into the venue.
- Delivering high quality services and engaging with guests to create positive rapport, encouraging loyalty and repeat visits.
- Checking frequently on guests' needs and retrieving items, replenishing beverages and answering questions.
- Increasing order value by upselling side dishes, drinks and desserts.
Event Team Admin Assistant
Caplo Construction & Property Network
Liverpool/Manchester, Merseyside
2024.05 - 2024.09
- Assisted in coordinating logistics for events, ensuring all details were meticulously managed.
- Maintained event documentation and records, supporting seamless operations throughout event implementation.
- Organised necessary guest lists and badges for events.
- Provided administrative support during events, assisting with on-site co-ordination and guest management.
- Interacted professionally with clients, providing excellent service at all times.
- Greeted delegates in a warm and professional manner, ensuring that guests felt welcomed and comfortable.
- Issued guests with badges and cards necessary for the smooth running of the event.
Dog grooming assistant
Waggs Boutique
St Helens, St. Helens
2024.10 - 2025.01
- Managed appointment schedule for optimal use of time.
- Handled all breeds of dogs confidently regardless of size or temperament; ensured safe handling at all times.
- Shampooed, conditioned and provided treatments to dogs' coats taking into consideration their skin condition requirements.
- Lifted dogs of varying weights and breeds for bathing and grooming services on a weekly basis.
- Welcomed customers upon arrival and ushered pets to holding kennels or group play areas in a friendly and playful tone.
- Swept and mopped floors, cleaned kennels to reduce infection risk among people and animals.
- Dried animal coats using stand dryers, blasters and finishing dryers.
- Calmed anxious pets to achieve positive grooming experiences.
- Utilised harnesses and slings to provide comfort and security to animals during grooms.
- Handled various grooming equipment safely, adhering to health and safely implications.
Festive Customer assistant
Tesco Extra
Warrington, Merseyside
2025.12 - 2025.12
- Increased sales through suggestive selling techniques.
- Ensured health and safety regulations were followed within work premises at all times.
- Communicated daily offers to customers, promoting in-store deals and discounts.
- Dealt effectively with customer complaints, resolving issues professionally and calmly.
- Improved customer relations by promptly addressing queries and concerns.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Handled high volumes of transactions during holiday seasons efficiently.
- Greeted each customer warmly, creating a friendly shopping environment.
- Managed queue effectively during peak hours for seamless checkout process.
- Used sale system efficiently, speeding up transactions.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Delivered outstanding customer care with proactive sales and listening skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
GCSEs - Digital Information Technology
Cowley International College
St Helens, St. Helens 2020.09 - 2023.06
GCSEs - Health & Social Care
Cowley International College
St Helens, St. Helens 2021.09 - 2023.05
GCSEs - Travel & Tourism
Cowley International College
St Helens, St. Helens 2021.09 - 2023.06
GCSEs - Textiles Art & Design
Cowley International College
St Helens, St. Helens 2021.09 - 2023.05
GCSEs - Science
Cowley International College
St Helens, St. Helens 2022.09 - 2023.06
Some College (No Degree) - GCSE Mathematics
St Helens College
St Helens, St. Helens 2024.01 - 2025.06
Skills
- Alcohol serving
- Customer needs anticipation
- Familiarity with allergen information
- Payment processing
- Order Processing
- Outstanding customer service
- Employee training
- Handling glassware
- Strong communication
- Memorising orders
- Accommodating diverse clientele
- High volume bartending
- Composure under pressure
- Suggestive selling
- Table setting
- Organised and reliable
- Cleaning tables
- Money handling
- Beer pulling
- Barcode system use
- Challenge 25 compliance
- Scanning items
- Digital cash register operation
- Restocking inventory
- Self checkout assistance
References
References available upon request.
Timeline
Festive Customer assistant
Tesco Extra
2025.12 - 2025.12
Dog grooming assistant
Waggs Boutique
2024.10 - 2025.01
Event Team Admin Assistant
Caplo Construction & Property Network
2024.05 - 2024.09
Some College (No Degree) - GCSE Mathematics
St Helens College
2024.01 - 2025.06
Waitress/Bartender
Balti Spice
2023.11 - Current
GCSEs - Science
Cowley International College
2022.09 - 2023.06
GCSEs - Health & Social Care
Cowley International College
2021.09 - 2023.05
GCSEs - Travel & Tourism
Cowley International College
2021.09 - 2023.06
GCSEs - Textiles Art & Design
Cowley International College
2021.09 - 2023.05
GCSEs - Digital Information Technology
Cowley International College
2020.09 - 2023.06