JENNYLIZ ANDRADE
Stockport,Manchester
Summary
Motivated customer service team member eager to streamline operating procedures to maximise team efficiency and customer satisfaction. Specialises in quality, speed and performance improvements
Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver, working effectively and productively with diverse customers and individual needs.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work history
Customer Service Advisor
TFL( Transport of London)
Manchester
07.2023 - 09.2023
- Answering customers call and understanding here needs.
- Taking decisions and solving customers problem.
- Updating their information and double checking if all the information is correct.
- Explaining the company scheme and all the terms & conditions
- Managed complex customer issues to successful resolution.
- Provided detailed information about products and services to potential customers.
- Improved customer satisfaction by promptly addressing queries and complaints.
Customer Service Executive
Capita
Sheffield
05.2023 - 06.2023
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Exceeded targets by delivering comprehensive and consistent service.
- Resolved complaints with proactive problem-solving and analysis.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
Customer Advisor
SSE
Reading
09.2021 - 01.2022
- Correctly identified client needs, providing tailored, personalised guidance to ensure outstanding customer experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Recorded customer communication to maintain proper documentation.
- Updated accurate customer information on database.
Customer Service Advisor (NHS)
Sitel
06.2020 - 02.2021
- Worked as a customer service advisor for NHS campaign.
- Taking patience information and filling up the forms online.
- Taking the phone calls every 3 mins.
- Explain the people why it is important.
- Keeping they are data safe and confidential.
F&B Assistant
Holiday Inn
Reading
05.2017 - 10.2020
- Ensure timely delivery of all items.
- Passing customer orders through to the staff promptly.
- Relaying, preparing, and setting tables for the next guest.
- Working on the till accepting card payment.
- Doing all the other hospitality task.
Team Member
Afonwen
01.2016 - 03.2017
- Ensure timely delivery cloths and other materials.
- Understand work content and keeping up to date with any changes.
- Passing customer orders through to the staff promptly.
- Maintain health and safety procedures while working.
Education
GCSEs - fashion designing
Carmel college
India 06.2012 - 03.2014
Skills
- Calmness under pressure
- Patience maintenance
- Time management mastery
- Knowledge of gdpr regulations
- Up-Selling products
- Telephone etiquettes
- Communication proficiency
- Empathy handling
- Payment Processing
- Product knowledge
- Microsoft Office Suite
- Complaint resolution
- Customer experience
- Returns and refunds handling
Affiliations
- Reading
- watching DIY videos
Languages
English
Fluent
Timeline
Customer Service Advisor
TFL( Transport of London)
07.2023 - 09.2023
Customer Service Executive
Capita
05.2023 - 06.2023
Customer Advisor
SSE
09.2021 - 01.2022
Customer Service Advisor (NHS)
Sitel
06.2020 - 02.2021
F&B Assistant
Holiday Inn
05.2017 - 10.2020
Team Member
Afonwen
01.2016 - 03.2017
GCSEs - fashion designing
Carmel college
06.2012 - 03.2014
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