Arrahnne Allen
Birmingham
Summary
Experienced professional with focus on customer service and satisfaction. Capable of resolving issues promptly and fostering positive client relationships through strong communication and problem-solving skills. Committed to enhancing customer experiences by providing tailored support and maintaining high service standards.
Overview
9
9
years of post-secondary education
11
11
years of professional experience
Work history
Supervisor
The Rep Theatre
2022.06 - 2026.08
- Financial Accountability: Execute secure cash handling and reconciliation procedures for high-volume daily operations.
- Operational Oversight: Lead opening and closing protocols, ensuring all transactions are processed with 100% accuracy and security.
- Complex Dispute Resolution: Act as a senior point of contact to resolve intricate customer concerns, maintaining the venue’s reputation and ensuring positive outcomes.
- Team Coordination: Manage staff assignments and coordinate with cross-departmental management to ensure operational efficiency.
Customer Assistant
Lidl
2021.03 - 2022.07
- Transaction Accuracy: Maintained high precision in financial transactions and inventory handling during peak retail hours.
- Target-Driven Service: Delivered efficient service in a fast-paced environment, consistently meeting productivity and accuracy targets.
- Professional Inquiry Handling: Managed diverse customer requests with a high level of professionalism and attention to detail.
Supervisor
Revolution & Mooch Bar
2016.02 - 2020.12
- Fiscal Management: Managed daily cash transactions, till reconciliations, and stock takes with a focus on commercial accuracy.
- Rapid Leadership Progression: Promoted to Supervisor within three months at Revolution, demonstrating a quick mastery of operational systems and leadership responsibilities.
- Compliance & Standards: Oversaw staff performance to ensure all service standards and key performance indicators (KPIs) were strictly met.
Education
Interactive Media
South & City College Birmingham
2007.01 - 2011.01
GCSEs - undefined
Selly Park Technology College for Girls
2002.01 - 2007.01
Skills
- Product knowledgeability
- Calmness under pressure
- Upselling
- Complaint resolution
- Customer care
- Positive attitude
- Refund and exchange
- Complaint handling
- Cash handling
References
References available upon request.
Timeline
Supervisor
The Rep Theatre
2022.06 - 2026.08
Customer Assistant
Lidl
2021.03 - 2022.07
Supervisor
Revolution & Mooch Bar
2016.02 - 2020.12
Interactive Media
South & City College Birmingham
2007.01 - 2011.01
GCSEs - undefined
Selly Park Technology College for Girls
2002.01 - 2007.01