Kimia Sharghi
Summary
Dynamic professional with a strong foundation in fashion trends awareness and customer relationship management. Demonstrates exceptional time management and organisation skills, coupled with strategic thinking and research analysis capabilities. Proficient in client retention, product knowledgeability, and finance management, supported by strong communication and negotiation skills. Leadership aptitude drives the ability to manage teams effectively while maintaining a focus on career growth within a growing industry.
Overview
3
3
years of professional experience
Work history
Customer experience supervisor
Kith
London, City of London
2025.11 - Current
- Promoted a positive work environment for an increase in employee productivity.
- Partnered with HR department for recruitment and training of new hires.
- Handled high volumes of cash responsibly, ensuring accurate counts at all times.
- Maintained high levels of customer retention by resolving complex customer complaints.
- Established strong client relationships which resulted in repeat business.
- Managed customer queries to improve overall service experience.
Luxury Sales Associate
Harrods
2023.02 - 2025.11
- Cultivated relationships with high-net-worth clients, delivering personalised service to meet their luxury needs.
- Gained extensive knowledge of product inventory to aid customers with merchandise enquiries.
- Utilised extensive product knowledge to resolve complex customer inquiries and provide detailed information.
- Created personalised shopping experiences for VIP clients, leading to increased loyalty and repeat business.
- Negotiated sales transactions with discretion and professionalism, maintaining client confidentiality.
- Monitored market trends to advise management on potential stock adjustments and new opportunities.
- Provided expert advice on luxury trends, ensuring clients received the most current industry knowledge.
Quantity Surveying Work Experience
Beale Halai Limited
2025.03 - 2025.04
- Understanding Construction and expanding my knowledge of the industry and different roles within the sector.
- Coordinated meetings and schedules for senior management, improving organisational efficiency.
- Collaborated with senior staff to develop marketing materials, enhancing brand visibility and engagement.
- Maintained accurate records and databases, ensuring data integrity and accessibility for relevant parties.
- Provided administrative support to multiple departments, aiding in the smooth running of day-to-day operations.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
Education
Level 3 Extended National Diploma - Law, Marketing, Finance
Barnet and Southgate College
Level 2 Foundation Diploma Business - Marketing, Law, Finance
Barnet and Southgate College
londonAll Saints Sixth Form College - Criminology, Business, Digital Media
All Saints Sixth Form College
GCSEs - Math’s, English, Science
Academy of St Nicholas
Skills
- Fashion trends awareness
- Customer relationship management
- Time management and organisation
- Client retention
- Research analysis
- Strategic thinking
- Product knowledgeability
- Strong communication and negotiation skills
- Finance management
- Leadership aptitude
Hobbies and Interests
- Engagement with fashion media & emerging styles/ trends
- Interest in music and its impact on culture
- Committed on physical discipline and a healthy lifestyle by going to the gym
- Admiration of architectural aesthetics and structural innovation
- Developing creativity and attention to details though my passion for drawing
Timeline
Customer experience supervisor
Kith
2025.11 - Current
Quantity Surveying Work Experience
Beale Halai Limited
2025.03 - 2025.04
Luxury Sales Associate
Harrods
2023.02 - 2025.11
Level 2 Foundation Diploma Business - Marketing, Law, Finance
Barnet and Southgate College
All Saints Sixth Form College - Criminology, Business, Digital Media
All Saints Sixth Form College
GCSEs - Math’s, English, Science
Academy of St Nicholas
Level 3 Extended National Diploma - Law, Marketing, Finance
Barnet and Southgate College