ARKAJYOTI DAS
Feltham,Greater London
Summary
An ambitious, detail-oriented professional specializing in business analytics and business development. An influential thought team player and fosters cultures of collaboration. Skilled in lead prospecting to bolster growth and market presence. Analytical and motivated, experienced in business analysis and data modelling. A proven track record of translating business vision into effective initiatives that improve performance, profitability, growth, and employee engagement.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
8
8
Certification
Work history
Service Colleague
ASDA
Twickenham, Greater London
2022.10 - Current
- Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Retained customers by building rapport and delivering tailored product recommendations.
- Offered prompt solutions to maintain customer satisfaction.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Consistently achieved 100% service rating targets, managing customer inquiries with personalised care and attention.
- Processed large quantities of cash, achieving zero errors.
- Maintained regulatory compliance standards, verifying issuance of petty cash in line with company policies.
- Achieved CSI score of 99% in each month.
- Facilitated smooth day-to-day operations, preparing floats for following day with 100% accuracy.
- Achieved remarkable reduction of 10% in customer handling time and nearly 8% in product processing time, resulting in enhanced operational efficiency.
- Established business continuity by maintaining daily cash flow log using ASDA SMART Software.
Manager, Business and Operations
Narula Infrastructure Pvt. Ltd.
Guwahati, India
2019.08 - 2022.04
- Collaborated with cross-functional teams to implement operational improvements and business strategies.
- Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
- Produced written documentation and visual presentations to report data to influence key stakeholders.
- Applied strong analytical skills to translate business requirements into effective technical solutions.
- Worked closely with stakeholders to define key performance indicators (KPIs) and established metrics for process and project optimization, and reached 98% optimization mark.
- Managed portfolio of over 22 lakhs per month.
- Increased sales and billing by 10% per quarter.
- Maintained 99% KPI achievement throughout project duration.
Deputy Manager, Sales and Operation
Reliance Jio Infocomm Ltd.
Guwahati, India
2018.01 - 2019.07
- Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
- Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
- Achieved 100% KPI in three consecutive quarters.
- Achieved exceptional 100% client satisfaction feedback and ratings.
- Maintained continual growth of sales ARPU by 20% in every quarter.
- Managed over 300 retailers and 76 distributors.
Education
Master of Science - Business Analytics
University of West London
United Kingdom 2022.09 - 2023.09
Master of Business Administration - Marketing and Human Resource
Assam Science And Technology University
India 2016.08 - 2018.07
Bachalor of Engineering - Mechanical Engineering
Priyadarshini College of Engineering
India 2012.08 - 2016.05
Skills
- Business systems analysis
- Microsoft Office Suite
- Operations analysis
- Data analysis
- Client acquisition
- Sales lead generation
- Market Analysis
- Salesforce
- Strategic Consultancy
- Business Planning
- Business Administration
Languages
English
Fluent
Hindi
Fluent
Bengali
Native
Certification
- Business Analysis Foundations.
- Machine Learning and AI Foundations.
- Project Management Foundations
- Hands-on introduction: Data Engineering
- Data Visualization: Story telling
- Microsoft Azure Fundamentals (AZ-900)
- Actionable Insights and Business Data in Practice.
- SAP ERP Essential Training
https://www.linkedin.com/in/arkajyoti-das-b0196383/
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Voltaire
Timeline
Service Colleague
ASDA
2022.10 - Current
Master of Science - Business Analytics
University of West London
2022.09 - 2023.09
Manager, Business and Operations
Narula Infrastructure Pvt. Ltd.
2019.08 - 2022.04
Deputy Manager, Sales and Operation
Reliance Jio Infocomm Ltd.
2018.01 - 2019.07
Master of Business Administration - Marketing and Human Resource
Assam Science And Technology University
2016.08 - 2018.07
Bachalor of Engineering - Mechanical Engineering
Priyadarshini College of Engineering
2012.08 - 2016.05