Summary
Overview
Work History
Education
Skills
Languages
Certification
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Quote
Timeline
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ARKAJYOTI DAS

ARKAJYOTI DAS

Feltham,Greater London

Summary

An ambitious, detail-oriented professional specializing in business analytics and business development. An influential thought team player and fosters cultures of collaboration. Skilled in lead prospecting to bolster growth and market presence. Analytical and motivated, experienced in business analysis and data modelling. A proven track record of translating business vision into effective initiatives that improve performance, profitability, growth, and employee engagement.

Overview

5
5
years of professional experience
7
7
years of post-secondary education
8
8
Certification

Work History

Service Colleague

ASDA
Twickenham, Greater London
10.2022 - Current
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Retained customers by building rapport and delivering tailored product recommendations.
  • Offered prompt solutions to maintain customer satisfaction.
  • Established customer purchasing needs, offering personalised guidance with product and accessory selection.
  • Consistently achieved 100% service rating targets, managing customer inquiries with personalised care and attention.
  • Processed large quantities of cash, achieving zero errors.
  • Maintained regulatory compliance standards, verifying issuance of petty cash in line with company policies.
  • Achieved CSI score of 99% in each month.
  • Facilitated smooth day-to-day operations, preparing floats for following day with 100% accuracy.
  • Achieved remarkable reduction of 10% in customer handling time and nearly 8% in product processing time, resulting in enhanced operational efficiency.
  • Established business continuity by maintaining daily cash flow log using ASDA SMART Software.

Manager, Business and Operations

Narula Infrastructure Pvt. Ltd.
Guwahati, India
08.2019 - 04.2022
  • Collaborated with cross-functional teams to implement operational improvements and business strategies.
  • Identified areas for improvement, devising and implementing cost-effective solutions to improve results.
  • Produced written documentation and visual presentations to report data to influence key stakeholders.
  • Applied strong analytical skills to translate business requirements into effective technical solutions.
  • Worked closely with stakeholders to define key performance indicators (KPIs) and established metrics for process and project optimization, and reached 98% optimization mark.
  • Managed portfolio of over 22 lakhs per month.
  • Increased sales and billing by 10% per quarter.
  • Maintained 99% KPI achievement throughout project duration.

Deputy Manager, Sales and Operation

Reliance Jio Infocomm Ltd.
Guwahati, India
01.2018 - 07.2019
  • Exceeded sales goals and improved profitability by developing sales strategies and business plans according to market trends.
  • Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
  • Developed new ideas and thought creatively to grow business and enhance profitability and revenue.
  • Worked closely with stakeholders to define key performance indicators (KPIs) and establish metrics for processes and projects.
  • Achieved 100% KPI in three consecutive quarters.
  • Achieved exceptional 100% client satisfaction feedback and ratings.
  • Maintained continual growth of sales ARPU by 20% in every quarter.
  • Managed over 300 retailers and 76 distributors.

Education

Master of Science - Business Analytics

University of West London
United Kingdom
09.2022 - 09.2023

Master of Business Administration - Marketing and Human Resource

Assam Science And Technology University
India
08.2016 - 07.2018

Bachalor of Engineering - Mechanical Engineering

Priyadarshini College of Engineering
India
08.2012 - 05.2016

Skills

  • Business systems analysis
  • Microsoft Office Suite
  • Operations analysis
  • Data analysis
  • Client acquisition
  • Sales lead generation
  • Market Analysis
  • Salesforce
  • Strategic Consultancy
  • Business Planning
  • Business Administration

Languages

English
Fluent
Hindi
Fluent
Bengali
Native

Certification

  • Business Analysis Foundations.
  • Machine Learning and AI Foundations.
  • Project Management Foundations
  • Hands-on introduction: Data Engineering
  • Data Visualization: Story telling
  • Microsoft Azure Fundamentals (AZ-900)
  • Actionable Insights and Business Data in Practice.
  • SAP ERP Essential Training

LinkedIn

https://www.linkedin.com/in/arkajyoti-das-b0196383/

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Judge a man by his questions rather than his answers.
Voltaire

Timeline

Service Colleague

ASDA
10.2022 - Current

Master of Science - Business Analytics

University of West London
09.2022 - 09.2023

Manager, Business and Operations

Narula Infrastructure Pvt. Ltd.
08.2019 - 04.2022

Deputy Manager, Sales and Operation

Reliance Jio Infocomm Ltd.
01.2018 - 07.2019

Master of Business Administration - Marketing and Human Resource

Assam Science And Technology University
08.2016 - 07.2018

Bachalor of Engineering - Mechanical Engineering

Priyadarshini College of Engineering
08.2012 - 05.2016

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ARKAJYOTI DAS