NABEEL-HUSSAIN SYED
HATFIELD,Hertfordshire
Summary
Customer service leader with proven experience managing multi-disciplinary teams, enhancing applicant experiences, and driving operational efficiency. Skilled in CRM systems, international recruitment support, enquiry and conversion strategies, and mentoring staff to achieve KPIs. Strong ability to work under pressure, deliver high-quality service, and support recruitment and commercial objectives.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work history
Service Colleague
Asda
HATFIELD, Hertfordshire
11.2024 - Current
- Ensured full shelf availability, reducing out-of-stock cases by 30%.
- Supported tills, online orders, and replenishment, maintaining customer flow during peak hours.
- Delivered personalized customer service, achieving multiple positive feedback instances.
- Trained new colleagues on store standards and procedures, improving team compliance.
- Managed trunk-to-shelf operations, minimizing overstock and improving accessibility.
Flight Crew Accommodations
TA Connections
Chennai, India
10.2022 - 07.2024
- Managed travel and accommodation for multiple crew members, achieving 100% on-time arrivals.
- Executed emergency relocations under tight timelines, maintaining operational continuity.
- Resolved crew and vendor inquiries, improving satisfaction and reducing escalations.
- Managed vendor payments and credit reconciliations with zero discrepancies.
- Streamlined booking processes, improving accuracy and efficiency.
Senior Executive – Ramp Operations & Training
Interglobe Aviation Limited (Indigo Airlines)
Chennai, India
07.2014 - 08.2022
- Led 30-member team across 60–65 daily flights, improving turnaround efficiency by 20%.
- Increased On-Time Performance (OTP) from 85% → 98% through proactive coordination. - Reduced baggage damage incidents by 30% via improved protocols and vendor training.
- Delivered 1000+ hours of certified ramp safety training, reducing violations by 45%.
- Mentored junior staff, improving accuracy and awareness of safe practices.
- Certified Load & Trim Officer for A321, A320 & ATR aircraft, ensuring compliance with DGCA and airline standards.
Education
MSc. Business Analytics & Consultancy -
University of Hertfordshire
UK 09.2024 - 10.2025
B.E. Aeronautical Engineering -
Madha Engineering College
India 08.2010 - 04.2014
Skills
- International Customer Service & Applicant Engagement
- Team Leadership & Staff Mentoring
- CRM & Enquiry Management Systems
- Operational Planning & Process Improvement
- KPI Monitoring & Performance Reporting
- Cross-Functional Collaboration
- Customer Relationship Management (CRM)
- Problem-Solving & Analytical Decision-Making
- Time Management & Deadline Adherence
Timeline
Service Colleague
Asda
11.2024 - Current
MSc. Business Analytics & Consultancy -
University of Hertfordshire
09.2024 - 10.2025
Flight Crew Accommodations
TA Connections
10.2022 - 07.2024
Senior Executive – Ramp Operations & Training
Interglobe Aviation Limited (Indigo Airlines)
07.2014 - 08.2022
B.E. Aeronautical Engineering -
Madha Engineering College
08.2010 - 04.2014