Prajojita Swain
Didcot,Oxfordshire
Summary
Detail-oriented professional proficient in Microsoft Office applications, including Access, Excel, Word, and PowerPoint. Strong communication skills combined with a proactive follow-up approach enhance operational efficiency. Experienced in dispute resolution and effective under pressure, supported by L2 Sigma Customer Service Course and L2 Certificate in Principles of Business and Administration. Focused on improving business operations and customer satisfaction through these competencies.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work history
Service Colleague
Asda
Didcot, Oxfordshire
2023.11 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Improved efficiency and productivity by acquiring new skills.
Customer Advisor (Energy Specialist)
Sigma Connected (Client: Eon Next)
Birmingham
2022.01 - 2022.02
- Handling energy account of customers through calls and e-mails.
- Booking for any emergency relating to energy supply.
- Escalated unresolved issues within appropriate channels guaranteeing timely resolution.
- Managed over 50 customer calls per day.
- Achieved higher customer retention through consistent follow-ups and updates.
Computer Assistant
Venkateswar English Medium School, India
Bhubaneswar, India
2014.08 - 2015.09
- Job responsibility was to impart computer education to all higher classes till year 10.
- Worked closely with colleagues for implementing cross-curricular projects that engaged students in comprehensive learning experiences.
- Assessed student progress, provided constructive feedback for improvement.
- Apart from that, I was the class teacher of Year 8 and used to manage all their entire course curriculum as well as all student activities and issues.
- Utilised ICT tools, enhanced interactive learning experience in classrooms.
- Prepared stimulating classroom displays, encouraged student creativity and interest in subject matter.
- Communicated regularly with parents about their children's performance and behaviour at school.
Lecturer in Computer Science
Indus College of Engineering, India
Bhubaneswar, India
2009.04 - 2009.07
- Produced insightful lecture material, engaging students and providing exceptional learning opportunities.
- Explored new technologies in teaching methodology such as virtual reality, integrating them into lesson plans where appropriate.
- Provided advice and support to students both individually and in groups, allowing optimal academic results to be achieved.
- Maintained up-to-date knowledge of Information Technology developments through presentations and seminars, broadening teaching opportunities.
- Established clear learning objectives for improved understanding of complex topics.
HR assistant
KBM Data Pro, India
Bhubaneswar, India
2008.11 - 2009.03
- Assigned associates to various engagements within organisation.
- Updated daily, weekly, and monthly project statuses.
- Tracked employee attendance records for accuracy.
- Addressed daily and ad-hoc employee issues effectively.
- Facilitated professional training activities for staff development.
- Monitored office inventory, ordering supplies promptly as needed.
- Implemented new onboarding procedures for smoother integration of new hires into team.
- Participated in disciplinary procedures to maintain respectful workplace culture.
Education
MBA - HR
Sikkim Manipal University
India 2011.07 - 2013.07
Bachelor's in Technology - Computer Science & Engineering
Konark Institute of Science and Technology
India 2004.06 - 2008.06
Intermediate - Science Stream
KNWC
India 2002.01 - 2004.01
Higher secondary - Science
IEMS
IndiaDigital Marketing - Digital marketing
Lincoln College
Lincoln, England 2025.03 - 2025.04
Skills
- Proficiency in all areas of Microsoft Office, including Access, Excel, Word, and PowerPoint
- Excellent communication skills, both written and verbal
- L2 Sigma Customer Service Course
- L2 Certificate in Principles of Business and Administration
- Proactive follow-up behaviour
- Dispute settlements tactfulness
- Pressure handling
References
References are available upon request.
Hobbies & Interests
I enjoy writing poems and articles. One of my poems has been published in a book “Silver Mist”; the name of my poem is “SHE”. Along with writing poems, my hobbies include singing. I have been awarded a National Scholarship Award in India for Classical Singing. I love to do painting in leisure time.
Timeline
Digital Marketing - Digital marketing
Lincoln College
2025.03 - 2025.04
Service Colleague
Asda
2023.11 - Current
Customer Advisor (Energy Specialist)
Sigma Connected (Client: Eon Next)
2022.01 - 2022.02
Computer Assistant
Venkateswar English Medium School, India
2014.08 - 2015.09
MBA - HR
Sikkim Manipal University
2011.07 - 2013.07
Lecturer in Computer Science
Indus College of Engineering, India
2009.04 - 2009.07
HR assistant
KBM Data Pro, India
2008.11 - 2009.03
Bachelor's in Technology - Computer Science & Engineering
Konark Institute of Science and Technology
2004.06 - 2008.06
Intermediate - Science Stream
KNWC
2002.01 - 2004.01
Higher secondary - Science
IEMS