Summary
Overview
Work History
Education
Timeline
Generic

Arianna Scappaticci

Customer Assistant
Banbridge

Summary

Aberdelghy Golf Club- Diligent member of staff who assists in sales. As part of my role, I have great experience in the various online systems that are used, I answer calls and use the booking systems, I do the lock up and cash up and therefore, reconcile money and tills. I assist with weekly juniour boys and girls classes that are run by the PGA Pro, Wesley Ramsey, I assist in the delivery of the programme of golfing, which includes, seasonal weekly golf lessons as well as summer schemes. It also includes organising kids on the coursxe and driving range.


Tesco Superstore- I have gained many skills, making me reliable and hard-working. I also help in the training of new staff, particularly those under 18, as they have to undergo various extra training, including legal procedures.


Lagan Valley Leisureplex - Through volunteering as a summer scheme assistant, I have learnt many valuable skills and the procedures necessary. I am able to cope with many challenges and complex situations, whilst finding a solution. I work well in a team, but I can also work off of my own accord and independently. I am warm, reliable and approachable. I always build a good and strong rapport with parents as well as with the children.

Overview

4
4
years of professional experience

Work History

Customer Sales Advisor

Lambeg Golf Shop
Lisburn
06.2023 - Current
  • Developed strong relationships with customers by understanding their specific requirements.
  • Provided after-sales support, ensuring customer loyalty and repeat business.
  • Demonstrated products effectively leading to increased interest from potential buyers.
  • Resolved disputes diplomatically with a calm and composed demeanour.
  • Assisted in store merchandising for improved product visibility and increased sales.
  • Handled customer complaints for swift resolution.
  • Improved customer satisfaction by providing professional, friendly service.
  • Addressed potential customer queries, improving brand reputation and trustworthiness.
  • Managed till operations efficiently, reducing the queue time for customers.
  • Coordinated with colleagues for smooth store operations during peak periods.
  • c
  • Addressed issues promptly, fostering a harmonious team environment.
  • Fostered a positive and supportive environment, leading to increased morale and motivation.

Customer Service Assistant

Tesco Superstore
Banbridge
08.2021 - Current
  • Assisted in the training of new staff members, ensuring consistency in service delivery.
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Applied creative solutions quickly to arising problems impacting customer satisfaction.
  • Followed escalation procedures to efficiently resolve complex queries.
  • Communicated effectively with colleagues to ensure seamless service delivery.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Adapted quickly to changes in store layout or products range, minimising disruption to service delivery .
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Collaborated well within a team setting, fostering a positive working atmosphere .
  • Managed time efficiently during peak hours to limit customer waiting periods.
  • Processed returns and exchanges swiftly, enhancing customer satisfaction levels.
  • Provided exceptional levels of customer service consistently; creating loyal customers .
  • Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and cashing up.

Summer Scheme Assistant (Volunteer)

Lagan Valley Leisureplex
Lisburn
07.2021 - 04.2024
  • Developed engaging activities for diverse age groups to foster social interaction and learning.
  • Provided exceptional customer service by addressing issues promptly and professionally.
  • Adapted activities to suit participants' needs, promoting inclusivity.
  • Upheld company policies throughout the execution of duties.
  • Created a friendly atmosphere through warm interactions with clients and staff.
  • Demonstrated excellent communication skills whilst interacting with participants and their families.
  • Facilitate enjoyable experiences by effectively managing group dynamics during activities.
  • Assisted in planning special events, creating memorable experiences for participants.
  • Managed conflicts between participants, maintaining a harmonious environment.
  • Planned and implemented creative programme schedules, enhancing participant enjoyment.
  • Conducted risk assessments before each activity for guaranteed safety.
  • Ensured safe environment through diligent supervision of all activities.

Education

Undergraduate - Law

Ulster University
Belfast
09/2022 - 06/2025

A-Levels - English

Sacred Heart Grammar School
Newry
09/2021 - 06/2022

A-Levels - Politics

Sacred Heart Grammar School
Newry
09/2021 - 06/2022

A-Levels - Sociology

Sacred Heart Grammar School
Newry
09/2021 - 06/2022

GCSEs - Maths

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - English Language

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - English Literature

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - Religious Studies

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - Biology

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - Chemistry

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - Physics

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - Geography

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - French

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

GCSEs - Business Studies

Sacred Heart Grammar School
Newry
09/2019 - 06/2020

Timeline

Customer Sales Advisor

Lambeg Golf Shop
06.2023 - Current

Customer Service Assistant

Tesco Superstore
08.2021 - Current

Summer Scheme Assistant (Volunteer)

Lagan Valley Leisureplex
07.2021 - 04.2024

Undergraduate - Law

Ulster University
09/2022 - 06/2025

A-Levels - English

Sacred Heart Grammar School
09/2021 - 06/2022

A-Levels - Politics

Sacred Heart Grammar School
09/2021 - 06/2022

A-Levels - Sociology

Sacred Heart Grammar School
09/2021 - 06/2022

GCSEs - Maths

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - English Language

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - English Literature

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - Religious Studies

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - Biology

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - Chemistry

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - Physics

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - Geography

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - French

Sacred Heart Grammar School
09/2019 - 06/2020

GCSEs - Business Studies

Sacred Heart Grammar School
09/2019 - 06/2020
Arianna ScappaticciCustomer Assistant