Jamila Salmi
Romford
Summary
Skilled professional with expertise in problem-solving, communication, and organisational capabilities. High accuracy in administrative functions and excel in customer service roles. Proven track record of performing effectively under pressure, both independently and collaboratively. Proficient in time management and cash operations, aiming to utilize skills in a dynamic environment that fosters growth.
Overview
11
11
years of professional experience
3
3
years of post-secondary education
Work history
Customer sales advisor
Newlook
Grays, Thurrock
12.2021 - Current
- Providing exceptional customer service by assisting customers with product selections and inquiries.
- Collaborating with team members to maintain a visually appealing and organised sales floor.
- Improving customer satisfaction by providing professional, friendly service.
- Developing strong relationships with customers by understanding their specific requirements.
- Advising customers on suitable products to meet their needs.
- Managing till operations efficiently, reducing the queue time for customers.
- · Serving customers, operate the till and processing cash and card payments.
- Helping customers obtain specialised help for refunds and exchanges.
Receptionist
Lux PCO, Car hire, London
London
05.2021 - 12.2022
- Managing front desk operations and ensuring seamless workflow throughout the office.
- Assisting clients with bookings and answering queries in a professional manner.
- Providing general customer support via telephone, email and online chat.
- Organising meeting schedules and preparing necessary documentation for staff.
- Developing a welcoming atmosphere for clients and visitors upon arrival.
- Providing valuable support during busy periods, contributing to successful operation under high pressure.
- Enhancing customer satisfaction by efficiently managing all front desk enquiries.
- Handling appointment scheduling to ensure smooth daily operations.
- Preparing meeting rooms before and after use, maintaining a neat appearance at all times.
Assistant manager
DSR Automotive LTD| body shop and collision manage
Grays, Thurrock
02.2020 - 04.2021
- Managing daily operations by coordinating workflow and ensuring efficient processes.
- Meeting and greeting costumer to ensure they receive a warm and friendly welcome.
- Ensuring that company guidelines are followed.
- Resolving customer complaints professionally, maintaining strong relationships and promoting repeat business.
- Scheduling appointments and managed customer communications to enhance service delivery and client experience.
- Creating a positive work environment, resulting in higher employee morale.
Newspaper editor
l'opinion
Rabat, Morocco
05.2017 - 04.2019
- Editing articles for clarity and coherence ensuring adherence to publication standards.
- Coordinating with reporters to develop compelling stories and maintain editorial calendars.
- Mentoring junior staff providing guidance on writing techniques and industry best practices.
- Collaborating with design teams to enhance visual presentation of articles and overall layout.
- Reviewing press releases, selected relevant pieces for publication.
Office administrator
Supratours Travel Agency
Rabat, Morocco
04.2015 - 02.2016
- Handling and directing all incoming client phone calls.
- Reaching out to prospective clients who have submitted an interest in our travel arrangement.
- Developing travel itineraries and ensuring compliance with client preferences and requirements.
- Creating a positive work environment through clear and effective communication.
- Managing daily scheduling to facilitate organised operations.
- Coordinating meetings and appointments, ensuring effective time management.
Education
Computing and IT - English
Thurrock Adult Community College
Grays, Thurrock 09.2022 - 07.2023
Certificate - health and safety
New Look
Grays, Thurrock /2021 - /2022
MA, Interaction of Literature and Culture - Literature, languages and communication
University of Mohammed V
Rabat 09.2014 - 07.2016
SBWA Childcare - English
Thurrock Adult Community College
Grays, Thurrock /2023 -
Skills
- Problem-solving skills
- Strong communication skills
- Excellent organisational skills with a high level of accuracy in administrative work
- Ability to work in a team
- Computer skills
- Customer service
- Ability to work under pressure
- Communication skills
- Fast learner
- Effective time management
- Till and cash handling
- Digital marketing understanding
- Returns handling
- Telephony systems operation
Languages
English
Advanced
French
Upper intermediate
Arabic
Native
References
References available upon request.
Timeline
Computing and IT - English
Thurrock Adult Community College
09.2022 - 07.2023
Customer sales advisor
Newlook
12.2021 - Current
Receptionist
Lux PCO, Car hire, London
05.2021 - 12.2022
Assistant manager
DSR Automotive LTD| body shop and collision manage
02.2020 - 04.2021
Newspaper editor
l'opinion
05.2017 - 04.2019
Office administrator
Supratours Travel Agency
04.2015 - 02.2016
MA, Interaction of Literature and Culture - Literature, languages and communication
University of Mohammed V
09.2014 - 07.2016
Certificate - health and safety
New Look
/2021 - /2022
SBWA Childcare - English
Thurrock Adult Community College
/2023 -