APURVA TIWARI
ROMFORD,UK
Summary
Caring Hospitality Team Member skilled in delivering top-quality guest service. Communicates with hotel guests to manage reservations, answer questions and accommodate requests. Proactive problem solver with expertise in relationship building and communication.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work History
Hospitality Worker
Hotel Care
india, india
11.2022 - 06.2023
- Prepared event spaces by setting up furniture, linen, cutlery and glassware to uniform presentation standards.
- Welcomed and greeted guests on arrival, building rapport with regular customers to personalise service.
- Informed kitchen staff of any individual food requirements including allergies and dietary requirements.
- Adhered to cleaning schedules and proactively checked all glassware and cutlery for optimal cleanliness.
Student Counsellor
apurva
karnal , india
06.2021 - 08.2022
- Provided empathetic and effective counselling on academic and personal issues in group and one-to-one settings.
- Compared past and current student reports to assess and determine changes and growth.
- Assessed students' progress and submitted reports to management.
- Sensitively supported students navigating difficult situations to offer safe space to talk and provide relevant assistance.
- Organised peer counselling programs to monitor students development.
- Identified neglect and abuse and reported student issues to authorities.
Education
Bachelor of Arts - ECONOMICS
IEC UNIVERSITY
INDIA 06.2018 - 08.2021
Certificate of Higher Education - ARTS
PARKASH PUBLIC SCHOOL
INDIA 03.2017 - 06.2018
Skills
- Food hygiene
- Customer service
- Fine dining
- Event support
- Upselling strategies
- Accurate cash handling
Languages
English
Elementary
Hindi
Native
Timeline
Hospitality Worker
Hotel Care
11.2022 - 06.2023
Student Counsellor
apurva
06.2021 - 08.2022
Bachelor of Arts - ECONOMICS
IEC UNIVERSITY
06.2018 - 08.2021
Certificate of Higher Education - ARTS
PARKASH PUBLIC SCHOOL
03.2017 - 06.2018
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