kassim shah
Malmesbury,wiltshire
Overview
2
2
years of professional experience
Work History
Hospitality Worker
McDonald's
cirencester, wiltshire
08.2024 - 06.2026
- Enhanced customer care skills to effectively address concerns and ensure customer satisfaction at McDonald's.
- Retained comprehensive knowledge of menu items, including features and allergen information, to assist customers effectively.
- Collaborated effectively with kitchen staff to provide smooth, efficient food service to diners.
- Adapted to fast-paced environment by efficiently preparing food items, ensuring quality and consistency in presentation.
- Maintained cleanliness and hygiene standards in dining and kitchen areas, adhering to health and safety regulations.
- Stayed in line with company procedures, processes and health and safety regulations.
- Adapted to various roles within hospitality team, showcasing flexibility and broad skill set to meet operational needs.
- Remained composed during periods of high volume to preserve hospitable experience for guests.
- Maintained a consistently tidy and professional appearance in compliance with company standards to enhance brand reputation.
Education
NVQ Level 2 - NQA plumbing level 2
Wiltshire collage
Chippenham, WIL01-2026
GCSEs - English
Malmsbury secondary school
Malmesbury, WIL01-2024
NVQ Level 1 - plumbing level 1
Wiltshire collage chippinham
Chippenham, WIL01-2025
Skills
- Food safety compliance
- Food hygiene
- Menu knowledge
- Table service
- Table setup
- Food and drink running
- Multitasking
- Multitasking efficiency
- Guest satisfaction
- Problem solving
- Attention to detail
- Effective communication
- Communication excellence
- Positive demeanour
- Customer relationship management
Custom
Distinction,other,other
Timeline
Hospitality Worker
McDonald's
08.2024 - 06.2026
NVQ Level 2 - NQA plumbing level 2
Wiltshire collage
GCSEs - English
Malmsbury secondary school
NVQ Level 1 - plumbing level 1
Wiltshire collage chippinham