Marta Montsibovych
London,United Kingdom
Summary
Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail.
Overview
2
2
years of professional experience
Work history
Hospitality worker
Catering agency
London, United Kingdom
2026.01 - Current
- Monitored dining area, keeping it neat and organised.
- Checked guests in and out smoothly, maintaining professionalism at all times.
- Provided customer service with a friendly attitude.
- Communicated effectively with kitchen staff, ensuring timely delivery of orders.
- Enhanced customer satisfaction by providing exceptional service.
- Handled guest complaints, resulting in satisfactory resolution.
- Created warm, friendly atmosphere through positive guest interactions.
- Informed kitchen staff of any individual food requirements including allergies and dietary requirements.
Picker and packer
Hawes & Curtis
London, United Kingdom
2024.07 - Current
- Processed orders using handheld scanners with speed and precision.
- Uploaded shipment data by completing paperwork, tagging boxes and scanning barcodes.
- Adhered to strict deadlines, managing competing tasks using time management abilities.
- Communicated issues and incidents to supervisors, reducing backlogs with proactive responses.
- Maintained quick pace to meet order deadlines, contributing to smooth dispatch activities.
- Double-checked orders against pick lists to reduce errors and confirm accuracy.
- Completed work orders and packing slips with accuracy.
- Checked quality of products and packaging to meet high standard.
- Collaborated with team members, achieved efficient workflow in the warehouse.
- Assisted new team members, fostered cooperative working relationships.
- Packed parcels for safe and secure transportation.
Education
NVQ Level 2 - Management
Stepan Gzhytskyi National University of Veterinary Medicine
Lviv09.2024
NVQ Level 1 - Health and Social Care
Haringey Sixth Form College
London09.2022
Skills
- Customer Service
- Catering service
- Table set-up and clearing
- Hospitality and events experience
- Food Hygiene
- Reliable and punctual
Languages
Ukrainian
Advanced
C1
Russian
Upper intermediate
B2
Timeline
Hospitality worker
Catering agency
2026.01 - Current
Picker and packer
Hawes & Curtis
2024.07 - Current
NVQ Level 2 - Management
Stepan Gzhytskyi National University of Veterinary Medicine
NVQ Level 1 - Health and Social Care
Haringey Sixth Form College