APURV PATEL

London

Summary

Detail-oriented Postgraduate MSc Management student with experience in commercial client consultation, operations, and UK retail postal services. Proven skills in cash handling, team collaboration, and customer service, developed as a Post Office Assistant and through self-employment. Seeking part-time opportunities to enhance commercial operations across London.

Overview

years of professional experience

Work History

Post Office Assistant / Acting Postmaster

Post Office Branch

London

11.2025 - Current

Delivered high-quality customer service, advising clients on postage options, tracking, returns, and financial service transactions to enhance customer experience.
Resolve complex customer inquiries and operational complaints efficiently to ensure high customer satisfaction.
Managed high-volume daily counter operations with Royal Mail service offerings
Perform accurate cash handling, till balancing, and end-of-day cash reconciliations while maintaining strict reporting accuracy.
Facilitate bill payments, banking transactions, travel currency exchange, and identity validation services.
Contributed to branch revenue goals by promoting supplementary Post Office services, including MoneyGram and travel insurance, driving increased service uptake.
Trained new staff on postal procedures and customer service standards, enhancing team performance.
Worked flexible hours to deliver outstanding levels of service to customers.
Checked mail for accurate labelling, postage, and required documentation at the processing facility.

Operations & Project Lead (Self-Employed)

Shilp Construction

01.2017 - 01.2025

Oversaw the successful delivery of multiple projects simultaneously, prioritising tasks to meet critical deadlines.
Led the development and deployment of project management tools, improving team productivity and project tracking.
Implemented risk management strategies to minimise project delays and cost overruns.
Monitored project progress, adjusting plans and resources as necessary to achieve objectives.
Conducted risk assessments and resolved operational issues to ensure smooth project delivery and maintain high service standards.
Coordinated cross-functional teams, facilitating communication between technical and non-technical stakeholders to drive project success.
Managed project team, coordinating contractor activities to execute projects under-budget and within strict deadlines.
Oversaw business operations, budget allocations, project scheduling, and client relationship management to enhance overall service delivery.
Led client consultations, contract negotiations, and coordinated multi-disciplinary teams to meet strict, time-sensitive project deadlines.
Directed the onboarding and training of new project team members, enhancing team capabilities.
Adapted projects in response to changing business needs, ensuring alignment with organisational goals and objectives.
Met project deadlines by managing and partnering with contractors to monitor performance.

Education

MSc - Management

University of Hertfordshire

Hatfield

01-2026

Foundation Degree in Science - Architecture and planning

Nirma University

01-2023

Higher Secondary School (Science Stream) -

Radient School of Science

01-2017

Skills

Cash Handling
Till Reconciliation
Client Support
Budgeting
Risk Assessment
Project management

Scheduling
MS Office (Word, Excel, PowerPoint)
Risk assessment
Positive attitude
Customer service excellence

Custom Section

Cash Handling, Till Reconciliation, Client Support, Scheduling, Budgeting, Risk Assessment, MS Office (Word, Excel, PowerPoint), Professional Working Proficiency, Native / Fluent, Native / Fluent, Eligible for full time

References

Available upon request.

Timeline